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“I would not ever touch another financial institution. Every-time I go in a Vive branch or call with a question or need help I am treated like family. Do many banks and credit unions have their phone employees in a different country not understanding local needs . When I take to a vibe agent know they are in Michigan!!!”
“This Credit Union has been the most wonderful experience I've ever had with a financial institution! The staff as a WHOLE HAVE BEEN NOTHING LESS THAN OUTSTANDING, the kindness, sincerity, courtesy that I've been extended EVERYTIME I come in is second to none, as well as when I call in I receive the same service, my most recent experience at the Berkley location was outstanding, Kevin has always been an amazing guy to deal with, I love the staff here!”
“This is, hands down, my favorite bank branch. Everyone always treats me so well and handle everything efficiently and professionally! They make banking easy and enjoyable!”
“I don't do this often, but a 5-Star Review of this bank and specifically Branch Banker, Michael Ellison, is warranted.
My wife and I are not PNC customers but do have our mortgage through PNC. Without getting into specifics, after receiving a strange notice from PNC, and a call into their call center was unhelpfulI, I visited the Berkley Branch this morning.
Although Mr. Ellison couldn't answer all of my questions, he did spend roughly an hour bouncing between different call centers (both PNC and other entities) to get to the bottom of things.
He was extremely helpful, polite, and a great client advocate. If my family ever decides to leave our current bank, or need some other financial product or assistance, Mr. Ellison at PNC Berkley will be our first call.
5-Stars!!!”
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“I use the drive thru at the Woodward Ave in Berkeley branch quite often. There's a young man who most typically completes my transaction and he's always very pleasant to deal with.”