Big Rapids Ace Hardware is a local store known for its friendly staff and a wide selection of products. Customers appreciate the helpfulness of the employees, especially the new store manager, who provides excellent assistance in finding items. Many shoppers express overall satisfaction with the service and the store's community-oriented approach. However, there are some concerns regarding pricing inconsistencies for LP tank refills, as well as challenges faced when mixing paint. Some customers have recommended visiting other locations for paint needs. Additionally, the lack of air conditioning in the store has been an issue for some, making shopping uncomfortable during warm days. Despite these concerns, Big Rapids Ace Hardware remains a valued part of the community, committed to providing quality products and a convenient shopping experience.
Prices are higher but thats expected from a small hardware store
January 2026
From the one experience I had in this store, both gentlemen that I encountered were very, very helpful and polite. Our shopping experience was very pleasant and I will return.
