Big Rapids Ace Hardware is a local store known for its friendly staff and a wide selection of products. Customers appreciate the helpfulness of the employees, especially the new store manager, who provides excellent assistance in finding items. Many shoppers express overall satisfaction with the service and the store's community-oriented approach. However, there are some concerns regarding pricing inconsistencies for LP tank refills, as well as challenges faced when mixing paint. Some customers have recommended visiting other locations for paint needs. Additionally, the lack of air conditioning in the store has been an issue for some, making shopping uncomfortable during warm days. Despite these concerns, Big Rapids Ace Hardware remains a valued part of the community, committed to providing quality products and a convenient shopping experience.
Excellent customer service. The pleasant and efficient service I received far surpassed the service I received for a similar purchas at a big box store.
May 2026
Jose? I think that was his name. Helpful. Helped me find what I needed to fix my rocker! Thank you!
