O'Reilly Auto Parts store #5663 in Big Rapids, Michigan, offers a wide range of parts, tools, and accessories for automotive needs. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums, and build custom hydraulic hoses. Customers appreciate the friendly and knowledgeable staff, who are often eager to assist with product questions and even go the extra mile, such as calling other locations to verify discounts or helping with repairs. Several reviews highlight staff members who are helpful and caring, with one employee offering to replace bulbs and assist with headlight issues, even borrowing tools to help customers. The store’s honesty and straightforward approach are also valued, with customers noting that they do not try to upsell unnecessary products. Additionally, O'Reilly offers a free Loaner Tool program, allowing customers to borrow tools for projects, making DIY repairs more accessible. While prices are sometimes noted as less competitive, overall customer service stands out as a key strength. With over 6,000 stores nationwide, O'Reilly Auto Parts remains a reliable choice for automotive parts and helpful service in Big Rapids and beyond.
Taylor was great. Very friendly and knowledgeable. Got us the right battery on the first try (unlike another O'Reilly's.) Thanks again. We will continue to shop at this location even though the other one is more convenient, just because of her.
June 2026
This team is awesome!! Had great experiences multiple times and they helped me with my complex return
June 2025
Very nice people, 7 stars customer service and positive attitude goes to DJ as he is a very friendly and helpful guy , give him a raise
