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“I had my catalytic converter, muffler and tailpipe replaced. These guys were fast, efficient, and didn't charge me an arm & a leg. I would definitely recommend them.”
“Beyond exceptional customer service! Even took me home because they knew it would take a few hours to replace the window!!! Thank you so very much!!! Definitely do recommend!!!!”
“Let me tell you something there older but I’ve known them for about 4 years on a serious note. They might not look happy but they really do enjoy helping others. They always go above and beyond for me, they always look out for me and treY me like family . Highly highly recommend.”
“Great experience. Everyone was very helpful and kind. Answered all of my questions. Work looks great and was done within the time frame discussed. Will definitely return if I ever need more work done.”
7:30AM - 5:30PM
1330 N State St, Big Rapids
Auto Parts
“First time being here and I can tell you this will be our go to auto parts store from now on! The man at the counter was super nice and helpful, they also had the parts we needed cheaper than any other store :)”
7:30AM - 10PM
630 S State St, Big Rapids
Auto Parts
“Stopped in today to replace a battery for a Ford F-150, and I was highly impressed with the service at O'Reilly Auto Parts.
Customer Service:
The staff was extremely helpful and quick to assist with my product questions. They provided clear answers and made sure I had all the information I needed.
Going the Extra Mile:
I had a specific discount I wanted to use, and while they weren’t familiar with it at first, they took the initiative to call another location to verify the details. Instead of sending me to the other store, they handled everything right there, saving me miles of travel and a couple of hours of extra time—which I truly appreciated.
Honesty & Integrity:
I also appreciated that they didn’t try to upsell me on anything beyond what I needed. Their honesty and straightforward approach made the experience even better.
Overall:
Great customer service, knowledgeable staff, and a hassle-free experience. I’ll definitely be returning for future automotive needs!”
“Dan in the service department advocated for me with my warranty company. He communicated with me frequently and kept me up to date. He explained things to me and was extremely patient and kind. I had to get a whole new motor which was really stressful, but I really felt supported and I will go no where else for my vehicle needs from now on!!”
“Very helpful and on point staff, they go above and beyond to help you get the right parts. Would definitely recommend this store over the other big franchise stores here in town.”
“John is like a magician. He made these huge, deep key scratches completely disappear! My Mazda looks just as good as new and I didn't need to pay a fortune! I HIGHLY recommends this body shop! A++”
“When I tell you I have not had a better customer experience from any single business, I mean it! We unfortunately had an accident on a roadtrip - enter the truly wonderful team at Gerber. They consistently called twice a week to provide use with status updates on the car. They went far above and beyond in their safety and repair worker. And the true kindness and generosity of their entire team (HUGE shoutouts to Mike, Madison & Sam) was truly remarkable. Although it was unfortunate to have an accident, we were truly blessed to have worked with this wonderful team that reminded us what true customer satisfaction and building relationships looks like with a business. 10 stars out of 5 - highly recommend.”
7:30AM - 9PM
712 Perry Ave, Big Rapids
Auto Parts
“I’ve never had a better experience!
The battery light for my key FOB lit up the other day and I ran to Advanced Auto. I walked in, and explained the situation. I kinda assumed that he’d point me to the batteries and call it good. He took apart my FOB, found the battery I needed, and installed it. It was just a simple battery replacement in a FOB, but that was probably about the best customer experience I’ve ever encountered. Thank you again!”
“I’ve stopped into the Perry Avenue AutoZone on two separate occasions—both during emergencies with my car. I honestly can’t remember what the first visit was for; my car is very old and seems to have a mini breakdown every few weeks (just like a person!).
Last week, however, I was driving home to Traverse City from Grand Rapids when my rear quarter panel finally broke loose and began dragging in the wind. I had to pull over three or four times along the highway just to keep reattaching it so I could continue driving. Eventually, I made it to Big Rapids, where I met Zach and Katie.
I walked into the store with the classic, “I don’t know if you can help me, but…” and Zach immediately jumped into action! Using some impressive zip-tie magic, he secured the panel well enough for me to safely continue my trip home. Meanwhile, I stayed inside and had a delightful conversation with Katie about her work, career path, and future goals.
Both Zach and Katie were incredibly kind—friendly, reassuring, knowledgeable, and genuinely caring. Before long, Zach had my car safe to travel again, and I thanked them both profusely.
I’m writing because I know they are likely wonderful with all of their customers, but people probably don’t take the time to put those experiences into writing often enough. Zach and Katie represented your company exceptionally well and treated me as though my safety truly mattered. I wanted to express my sincere gratitude for their help and kindness that day.”
“I had a flat tire about an hour from home. Zach was amazing he ended up staying late to make sure that I was able to get home. This is exactly the customer service that I want. I can't say enough good things about Zach. He was professional he was courteous and more importantly he was concerned for my welfare”
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“Our insurance recommended we work with Car Center for our front end repair work. They were a breeze to work with. Kept us informed throughout and were super friendly. Our car was cleaner than when we dropped it off which was an unexpected bonus. Highly recommend!”