New Balance Factory Store Birch Run offers a welcoming shopping experience with friendly and knowledgeable staff. Customers consistently praise the helpfulness of employees like Kenda and Christian, who assist in finding the perfect shoes for various needs. The store is clean, well-organized, and has a good inventory of shoes. If a specific item is not available, the staff is willing to order it for customers. Many visitors appreciate the attentive service, with staff greeting them upon entry and ready to answer questions. Overall, shoppers enjoy finding comfortable footwear for walking, jogging, and running, making it a great destination for athletic shoes.
I had very bad service at 3 store's before stopping in here today. Had great service I walk with a cane and have a hard time getting around. But the service i received was wonderful. They helped me find a nice pair of shoes that feel great thank you. Jerry
May 2026
The options for footwear are great. I like this New Balance location for their sales, promotion offers and staff. The shopping experience is worth the drive to Birch Run, MI
July 2025
Kenda was very helpful and had amazing customer service while helping me find a new pair of shoes she made sure i left with two pairs that were perfect for me.
