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“Steve was such a pleasure. He was very informative and friendly and made the experience very enjoyable. He helped me with a new mask and I’m very happy with it.”
“Mobility City was very helpful to go from rental to purchase a previously used bariatric scooter over the phone at a discounted price. I was very happy when I picked up my scooter at my destination!”
“Absolutely amazing group to work with! From the initial meeting, application to delivery these folks have it all! Not only did they get me my equipment in record breaking time. But from the time you talk to your rep to the delivery person you can tell these are pros who know how to work for you. And made sure I fully understood everything I got and made sure I had all the correct contact points incase I had any issues. The delivery guy spent nearly an hour going over every in an out of what my chair can do and what o can do with it. I can't express enough how much I appreciate these guys and the life changing equipment to give me my independence back. And their attention to details is in my opinion top tier! Thank you guys for giving me my life back!”
“Sun Medical has always provided me with efficient and expert service.
They are always on time, the staff is friendly and helpful, and they have never made any mistakes with my medical supplies. If you should ever have need for home medical equipment, I would highly recommend them.”
“I was fortunate to have Rick as a representative come and explain the various masks to me for my BiPAP machine, as I was searching for a new one. He was very helpful informative and had a great deal of knowledge of all the products available. He fitted me with a new mask and explained all the changes made to make the mask more comfortable. I appreciate his time and effort in helping me make a decision on which mask to begin using.”
“I had rotator cup surgery on my right shoulder they dropped off a cmpd chair, the lady's name was Nichole she was very informative about how to set it up and run it and polite she was awesome.”
“She showed and explain the machine very clearly and is very knowledgeable about how she shows you everything and very friendly. Great customer service, I would recommend your service to anyone who needs a CP machine.”
“We use them all the time to order vaccines and other medical supplies and they have been fantastic. We have used them for 2 years now and find they are cheaper than McKesson.”
“Todd Hobbs is the man! Super professional but yet very personable. Went over everything and made clear sense on all of the features of my new equipment. Much better experience than the last medical equipment facility that I went through (Binsons).”
“I was in desperate need of a 4 wheeled walker. no Binsons locations had any in stock. Called at least 10 other Durable Medical Supply company’s and none had in stock. Med Suppy had them, gave my insurance info with my Doctors. Order. Then we hit a snag. Med supply requested 2 times to get chart notes needed info, I called doctor again. Finally got word from Lana at med supply they got all information they needed and I could pick up or have delivered.I really wrote this review to praise Lana, who kept me in the loop and kept re requesting required chart notes. Management she is a gem, take good care of her. Pleasant as could be!”
“I had a wonderful experience at Shan Medical Equipment, thanks to one amazing lady Rita who works there. She was incredibly kind, patient, and professional. She took her time to explain everything to me, helped me find exactly what I needed, and made the whole process so easy.
Her customer service was excellent, and you can tell she truly cares about helping people. I really appreciate her positive attitude and the way she treated me with respect.
Thank you for making my visit so smooth — you are a great asset to Shan Medical Equipment!”
“Gabriel was very curtious, very knowledgeable, answering all my wife's questions. Left there feeling very confident that we can master the equipment use and care. Highly recommend!”
“My husband has been getting deliveries for a couple of years now. Dante has gone
above and beyond anytime I call, requesting prescriptions from the doctor when they fail to send them. I sincerely appreciate him , his helpfulness and kindness and efforts shouldn’t go unnoticed .”
“Hart Medical has an excellent C-pap class. Benny the instructor's years of experience teaching and being a C-pap user himself made all the difference. I left class fully prepared to use my machine.”
“I want to thank Gabriel Green , for always being there when my facility needs him! Very great person , professional and always gets the job done no matter what…
Thank you ! We appreciate you”
“I have had many excellent experiences at Medical City Pharmacy. On numerous occasions, they have helped me with prescriptions on which I needed extra assistance or needed quickly. As always, the pharmacist there is extremely flexible and patient in giving me some of his time to provide me consultations about my medications. Here I find comfort and peace of mind and not worrying about long lines at CVS. I am very grateful.”
“Elizabeth was wonderful! She is so knowledgeable and thoroughly answered all of our questions. She walked us through every step, showed my husband all of his options, and was very patient when explaining everything to us. Thank you so much Elizabeth!”
“My salesperson Chet, does an outstanding job in finding me the right chair from power assisted to Manuel all the way to fully electric. The service department always have the answer to my issues and they always keep me moving.
Excellent Company and would HIGHLY recommend them.
15 year loyal customer.”
“Great customer service. Erica clearly explained what my insurance covered, how much I’d need to pay out of pocket, and the cost to upgrade the device and complete the process. When I arrived, she took care of everything within minutes and had me out the door with my new device.
She also walked me through the cost of future replacement parts, which I really appreciated. Most other stores can’t even be bothered to answer the phone. I can’t recommend this place enough.”
“Needed TED Hose. Aniya took great care to make sure I was measured and fit with the appropriate size. Great, professional and caring service. Highly recommended!!”
“Exemplary customer service. They respond immediately to any communication. Perfect from order to shipping to delivery. Great prices, especially when they shoot a coupon my way. Impressive!”
“I do like your products but can you PLEASE make a newer, USB-rechargeable version of the electric ear dryer?
Its current form, relying on AA batteries is very outdated!”
“Diamedical has recently undergone a major transition, and unfortunately, it brought with it a number of challenges—enough to make our company reconsider doing business with them. Communication was lacking, and issues were continuously passed from one department to another with no resolution.
That all changed when I came across Tiffany Barker from the customer service team. Tiffany was responsive, communicative, and willing to help—even when the issue wasn’t within her department. After months of being given the runaround, Tiffany resolved the problem within just a few hours.
I sincerely hope her company recognizes and values her dedication, because I certainly do!”
“I called to inquire about a breast pump as my insurance named Byram as an in-network DME supplier. I was on the phone for about 15 minutes and the agent was friendly, incredibly helpful, and processed my order right on the call. As someone who has used DME suppliers in the past (with varying levels of satisfaction) this was one of the quickest and easiest calls. My breast pump was shipped within a couple weeks, earlier than expected, and arrived in perfect condition. I haven't had to use Byram for any other services, but I'd go to them first if I did.”
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“I'm 84 years old and Lincare comes to my location. It makes it possible for me to have a C-Pap machine and to get help when I need it. Your technicians are professional and friendly.
Suggestion. When helping a customer with the startup, put a lot of emphasis on compliance requirements. Explain that 70% is required to meet compliance. Explain what is required of a person to meet 70%. Explain how to track this requirement on their Cpap machine.”