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“Having a great product, means very little if you don't have a great customer service dept to help peoples walk through issues problems concerns. The techs who came to the house were efficient, courteous and knowledgeable. They were in-and-out in 20 minutes. I also appreciate Orbit's lack of drama, they didn't make me go through a laborious process to get service. They asked for photo documentation of what needed repair or replacement, I sent it via email, OM gave me approximate time frame in which they would contacting me to schedule an appointment time to come out to the house. The came at appointed time, took all of twenty minutes, I then went on with the rest of my day. Thank You Orbit Medical, Sincerely, Earl Albert Griffith Jr.”
“Richard Keller was our tech. Very patient, informative, funny, and pleasant to deal with for myself and elderly parents. Great asset to your company and will recommend him if we ever need anyone out again. Explained everything to a T, answered all questions and them some. Couldn’t have done a better job.”
“Our experience with Sun Medical was Great. The nursing home that our father went to submitted a request for a Sun Medical Bed & Wheelchair without submitting the request to Medicare, thus we were being charged monthly fees on our credit card. The Sun Medical Sales/Service rep Robert Leask was spectacularly helpful. Rob created the submission to Medicare on our behalf. We Later moved our father to a 2nd nursing home that already had an electric bed. Rob Leask was again very helpful by coordinating a pickup of the original bed during the Medicare approval process. Throughout our 2 month interaction, Rob's communication & updates were excellent. He provided same-day replies to my Emails & ALWAYS answers his phone.Rob Leask is the BEST sales/service rep that I have dealt with from any company, Sun Medical is lucky to have him.”
“Great place! Josh was very kind and knowledgeable! Thank you for helping me on what I needed! Greatly appreciated! If you need medical supplies, please check this place first!”
“Unbelievable experience with the DME source. I worked and continue to work with Bianca and she is super knowledgeable, fast to respond and friendly. I was able to get my breast pump with little to no effort on my part, Bianca handled everything AND even put me in her planner to follow up 3 months later when it was time for replacement parts so I didn’t have to. That is customer service and a rare thing in this day and age. Thank you, Bianca!”
“I was in desperate need of a 4 wheeled walker. no Binsons locations had any in stock. Called at least 10 other Durable Medical Supply company’s and none had in stock. Med Suppy had them, gave my insurance info with my Doctors. Order. Then we hit a snag. Med supply requested 2 times to get chart notes needed info, I called doctor again. Finally got word from Lana at med supply they got all information they needed and I could pick up or have delivered.I really wrote this review to praise Lana, who kept me in the loop and kept re requesting required chart notes. Management she is a gem, take good care of her. Pleasant as could be!”
“If I could give 20+ stars ? I would! They changed my life forever. I had a deformed eye from birth and was also blind in it.I developed glaucoma & had to have it removed. I now look like a normal person. It has changed my life so much. I would work for them for free!”
“Never having had to use a medical supply store before, I was not looking forward to the experience. I was so impressed with the service and professional help with the item I purchased. Andrea walked me thru all the steps in proper usage and was so cheerful and upbeat I forgot I was sick!”
“The young lady that works here. God bless her I don't know her name but she is so patient with everyone and so kind and will help you with everything you ask for and she's so respectful.”
“I feel compelled to write a follow up here. After contacting the supervisor it was determined that the order I was told was shipped out the 14th was in fact NEVER received by the warehouse so most certainly not ever shipped from Texas as I was told. Chantal apologized and committed to following up with the staff to address how it was initially handled, the fact that I was not given the correct information and that I had to follow up a third time as they never got back to me after the second call I made. Additionally, she pulled some stock from the office and personally took the items to the local post office and I received them the very next day. I will see how the next order goes before a final decision on if they keep my business but this was very encouraging.”
“I have had many excellent experiences at Medical City Pharmacy. On numerous occasions, they have helped me with prescriptions on which I needed extra assistance or needed quickly. As always, the pharmacist there is extremely flexible and patient in giving me some of his time to provide me consultations about my medications. Here I find comfort and peace of mind and not worrying about long lines at CVS. I am very grateful.”
“I have worked with RxiV Infusion Pharmacy in Troy for over 12 years and their Nursing Staff is 2nd to none A+++.RxIV is Nationally Accredited by Community Health Accreditation Partners and I highly recommend them for all Infusion Pharmacy needs.”
“Today I five star treatment at Hart Medical 1st I was greated by the receptionist very gracious. Then I had training for a c-pap machine my instructor Benny A was very knowledgeable.”
“Exemplary customer service. They respond immediately to any communication. Perfect from order to shipping to delivery. Great prices, especially when they shoot a coupon my way. Impressive!”
“I've been dealing with these guys for 20+ Years! Never have let me down. I see a ton of bad reviews, I understand the frustration, but I think its mostly insurance or impatience. Mobility for ANYONE IN A CHAIR IS PRIORITY, 5 MINUTES IS TOO LONG WITH OUT IT. Then, you add in transportation to pickup/deliver, coordination w/caregivers, its a DISASTER!!So, no matter how much anyone does, it will never be enough. The staff may not "Seem" compassionate, but they are. If they worked 247 it wouldn't be enough! I know a guy who worked for a seating facility, he was compassionate, worked many ours, bent over backwards, and did more than he should have! These people are only human, and its a business..Unfortunately, the guy I knew got so involved, it ruined his health and passed in 2020, stress of trying to care for everyone can be a burden, try to be patient. (*I'm sure one day I'll have an issue, but right now, I will not switch)”
“The first person was so nice,answered my Questions. Very knowledgeable. And it took awhile but they got it straightened out. Not there fault. My Dr. Taking too long.They stayed on top of it and got it done and got the product shipped quickly. Ty Byram”
“Although I've had issues with billing from corporate, this local facility is top notch in terms of customer service. Ask for Daniel!! He's knowledgeable and courteous.”
“What a great experience! I was in and out in know time. Yet had great customer service. My BINSON representative was Debbie at the Royal Oak location on Woodward Ave. Debbie was thorough, considerate and all around helpful!Thank you Debbie for the great assistance and great experience.Hope your company pays you well for what you do!”
“I called, was able to talk with a female, forgot her name. She was very pleasant, answered my questions about portable oxygen. Same thing goes, for insurance, with the one medical supply close to me, just called to check. Had to give a good review!”
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“I came in first thing in the morning after discovering the night before that TSA had damaged my CPAP by breaking the power button. Chris and the rest of Sleep Solutions instantly came to my rescue by laying out my options of what could be done. They were an amazing help in a time of need when my worst fear of not having a backup CPAP plan came true!”