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“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“Does repairs for free if he was the one that put the screen on as long as it’s not cracked
Mine was loose and he fixed it for free. Super chill dude”
“I arrived at the Verizon store on Middlebelt in Livonoa. I had a sales person representative Briana who was the absolute best and taking her time and understanding my issues, she took her time and went through all the steps and assured me that it was not the customary reaction from this company again thank you so much for having such a good person.”
“If most businesses provided customer service like these guys do, the world would be a better place. I've been a customer for at least 7 years for multiple issues - Xboxes, tablets, phones, tech issues to accessories. STILL EXCELLENT!”
“Kyle efficiently managed the purchase of an upgraded phone and worked through a review of our monthly bill to remove services no longer needed. Much appreciated.”
“Wade is ABSOLUTELY the BEST!!! I was dealing with a billing issue for over two months with AT&T for something that was a “system error”. But no worries because Wade was about to handle in under 20 mins what took the company TWO MONTHS! Thanks again Wade! I’m only coming to the Southfield Lathrup store for Wades 5 Star service! (You literally saved this customer! Thank you so much)”
“I thought I had to get a new phone, but then someone recommended I come here and I'm glad I did. They made my phone look brand new. He had it for 20 minutes and fixed my screen perfectly. Highly recommend fixing it here if you want a good quality repair!”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Outstanding customer service. Great place to buy a phone. I bought a phone from here recently and yesterday I dropped the phone and cracked my screen, I came here and Abby helped me file a claim and ordered a replacement.”
“Best store and service in year's! Extremely knowledgeable and well stocked with products needed! Jet was very patient, kind, and willing to answer any and all questions we had, thank you for your great customer service and making it fun!”
“Jarvis was so helpful and very friendly I went in to upgrade my phone and he was able to find me the best deals I was able to not only upgrade but get a watch and tablet for the same price. If I need anything else I will be going to see him”
“Great people! Very helpful and fun to work with.
John took my stress level down several notches. My phone had an app that was causing problems. John cleaned it up for me!! He was great. ATT for the win!!”
“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”
“Ayden from ATT persists through barriers and was very knowledgeable and helpful in getting my family set up with one new phone and new internet service. And he connected me with First Net for healthcare workers and I get a discount on my plan.”
“Jaylen was so patient with my phone issue. He listened and updated my SIM card and it fixed my phone. Had previously been on the phone with AT&T Customer service for almost a total of 5 hrs. He fixed it in minutes.
Very kind and I am most appreciative of his assistance.”
“I went in because my phone was getting a green and black screen. The store had a great vibe and music, and although there were a lot of people there, each of us was greeted when we came in and offered a seat. Tony came over, assess the situation and did some research. He helped me to file a claim very quickly, and I have a new phone coming tomorrow. It was a very good experience and I would recommend them again.”
“Helped pull out a charger that broke off in my phone for free. They are super nice and knowledgeable people here. I 10/10 recommend. I got my screen fixed also here and they did a phenomenal job. Thanks !!!”
“After two FRUSTRATING months of dealing with unresolved phone issues/poor customer service, it was none other than Divine intervention that led me into this AT&T, to the single greatest wireless consultant I’ve ever met, Aayan.
Aayan is nothing short of extraordinary. It is rare to encounter a professional whose expertise, composure, and dedication leave such a lasting impression. This sales associate demonstrated not only an exceptional command of his field but also the rare ability to combine a calm, yet confident demeanor with efficiency AND empathy. After two months of unsuccessful attempts with AT&T, he alone was able to resolve my issue with effortless expertise, precision, and care. His patience, clarity, and genuine kindness transformed a stressful situation into a remarkably positive experience. He was very well informed and walked me through various ATTplans, as well as home WiFi options, and even adding additional lines on my plan, all things I had always regarded as complicated, however, now seemed easy because Aayan was handling it. I can’t believe this nightmare of the ATT runaround IS FINALLY OVER, and I couldn’t be more relieved. On any scale of evaluation, he exceeds the maximum—truly a 12 out of 10. AT&T should regard him as an indispensable asset.”
“I lost my phone and didn't know what I was going to do. Thankfully I made it to the Verizon store just before closing. Thank you Izal, you saved me from freaking out. Thank you not only for transferring my phone number to another phone but helping with my watch and my tablet. Thank you for EVERYTHING you did and for staying past closing to assure I wasn't left without a phone. You're a true ROCK STAR!”
“Texted AJ to see if he was here, amazing that he actually responds. Came in to buy a speaker and he let me know of another speaker that was on sale! He got me 2 accessories and 1 for free! Amazing help AJ is the best!”
“I came into the Verizon store today to fix a problem on my bill that two billing people, and one customer service at a different store could not fix… Travis H was extremely patient and knowledgeable and helped me with the issue I was having. I ended up upgrading plans and also getting a new phone with his help as well. Thank you for the great customer service Travis!”
“I had a great experience at this store. Sincerely, the best customer service I’ve been treated with. The main employee who assisted me was Matthew D. He was fantastic and very knowledgeable. He answered all of my questions and made everything very understandable. He has a very infectious, energetic personality and it made the entire experience thoroughly enjoyable. His ability to relate and connect with a customer is truly impressive. Nicole is great too. Go to this location if you want to be treated like family.”
“Came by this morning to pick up my new upgrade. I was met with the store associate who was on his own, and did a phenomenal job with setting my account up with my new phone. He was very friendly, knowledgeable, and helpful. He offered to set up my new device for me, but I declined since I'm a tech geek; it was a breeze. He let me know of the current deals offered, and was able to multi task as another customer came in. He's definitely an associate I hope to see in the future as he's the perfect fit for the job. He said it was his first time doing an online pick up order, but it didn't even delay him in setting up and getting my account updated. I wouldn't be surprised to see him warm a promotion in his future with his knowledge and skills he already acquired. I'm definitely glad I chose this store to pick up my device! If I ever need supplies or upgrades, I'll be coming back here. ? Also loving the Samsung Ultra? Thank you so much!!?”
“Simon was excellent to work with—very helpful, knowledgeable, and professional throughout the entire experience. He provided outstanding customer service and made everything easy. Highly recommend!”
“There was a very nice lady who waited on me and they were very kind and nice it was a good experience. I would definitely buy a phone there again and it's a good place to go get a phone and I went to the 13 Mile and John r location and make yourself very nice sheet fire and beyond to help me it was a little time consuming but that's not her fault it's just part of setting up a phone you know so I would definitely recommend to go there yes.”
“Had a successful experience at ATT, with Yousif Romaya. He had great solutions, and options for us taht helped us save money on our bill and looked at options for how to save in the future”
“I recently switched to Total Wireless, and I'm so glad I did! The service is excellent, and the price is unbeatable. Plus, the customer service is top-notch. Zack was a great help in getting my phone set up and answering all my questions. I highly recommend Total Wireless to anyone looking for an affordable and reliable wireless plan.”
“Shelby was great helping us resolve a transfer issue. We had spent hours on the phone trying to resolve the issue. We have gone to 3 other AT&T stores and they couldn’t fix issues. Shelby in the Madison Heights store took care of it all.”
“Justin is the best I wish I could give him more than five stars… best customer service this metro is the best one yet so glad I found this metro.. forever grateful for Justin an all his help! ?”
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“I am from Birmingham and I come into this location all the time- Always a good experience- but Calista and her co-partner were great!!!! Everything I needed or inquired about they took care of - Great… customer service. I will be back!!!”