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“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“I arrived at the Verizon store on Middlebelt in Livonoa. I had a sales person representative Briana who was the absolute best and taking her time and understanding my issues, she took her time and went through all the steps and assured me that it was not the customary reaction from this company again thank you so much for having such a good person.”
10AM - 7PM
139 S Telegraph Rd, Pontiac
Mobile Phones
“If most businesses provided customer service like these guys do, the world would be a better place. I've been a customer for at least 7 years for multiple issues - Xboxes, tablets, phones, tech issues to accessories. STILL EXCELLENT!”
“Marcus was friendly, kind and helpful. He set up all 4 of our phones and helped transferring the data. Hospitality what Marcus provided was 5 out of 5. Ask for Marcus.”
“Kyle efficiently managed the purchase of an upgraded phone and worked through a review of our monthly bill to remove services no longer needed. Much appreciated.”
“Wade is ABSOLUTELY the BEST!!! I was dealing with a billing issue for over two months with AT&T for something that was a “system error”. But no worries because Wade was about to handle in under 20 mins what took the company TWO MONTHS! Thanks again Wade! I’m only coming to the Southfield Lathrup store for Wades 5 Star service! (You literally saved this customer! Thank you so much)”
“This Boost Mobile is the best you will ever visit. Nicolas added a phone to my service AND reduced the rate I was paying so that the added total cost was only $5 a month. He was direct, professional and courteous. Can't say enough about the good service we received.”
“Budget friendly iphone/android that are in great, quality condition. This is my 3rd time buying a phone from Micro-tech. You get warranty and great customer service. Highly recommend!”
“I had one of the best experiences I have ever had at a Verizon store at this particular location. I was helped by a specialist named Robert. Robert was extremely helpful, kind, patient and knowledgeable. Everyone here was extremely friendly and knowledgeable. They did not try to offer me unnecessary deals. Robert helped me remove and old iPad that saved us money as well as told us to link our account to auto pay so we could save more money. All around great service would highly recommend”
“Outstanding customer service. Great place to buy a phone. I bought a phone from here recently and yesterday I dropped the phone and cracked my screen, I came here and Abby helped me file a claim and ordered a replacement.”
“Best store and service in year's! Extremely knowledgeable and well stocked with products needed! Jet was very patient, kind, and willing to answer any and all questions we had, thank you for your great customer service and making it fun!”
“Jarvis was so helpful and very friendly I went in to upgrade my phone and he was able to find me the best deals I was able to not only upgrade but get a watch and tablet for the same price. If I need anything else I will be going to see him”
“Great people! Very helpful and fun to work with.
John took my stress level down several notches. My phone had an app that was causing problems. John cleaned it up for me!! He was great. ATT for the win!!”
“Thanks to my bro “Michael” he and his partner worked diligently releasing my phone from one carrier to Metro PCS very simple and I was happy with everything. So happy that I got on here and left a review. Good work my brothers thank you!!!”
“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”
“We went in to port a number from an old carrier to T-Mobile. Matt & Eric both helped us out. They were very knowledgeable about what they were talking about and had great communication.”
“Ayden from ATT persists through barriers and was very knowledgeable and helpful in getting my family set up with one new phone and new internet service. And he connected me with First Net for healthcare workers and I get a discount on my plan.”
“Jaylen was so patient with my phone issue. He listened and updated my SIM card and it fixed my phone. Had previously been on the phone with AT&T Customer service for almost a total of 5 hrs. He fixed it in minutes.
Very kind and I am most appreciative of his assistance.”
“Came here a few times recently and was very pleasantly surprised with the service. Aaron was incredibly helpful even when there was a full house in the store. Very happy to have this store so close by.”
“I went in because my phone was getting a green and black screen. The store had a great vibe and music, and although there were a lot of people there, each of us was greeted when we came in and offered a seat. Tony came over, assess the situation and did some research. He helped me to file a claim very quickly, and I have a new phone coming tomorrow. It was a very good experience and I would recommend them again.”
10AM - 7PM
20503 Dequindre St, Detroit
Mobile Phones
“Jalen went above and beyond to meet my expectations not to mention everything was done at a timely matter. I would differently recommend getting your phone fix at this location. The price is right and the time is right! Again I can not stress it enough very good customer service!!!”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Brian is a good man he running store well you need more people working just like him I will always come to his business and always open on tike I like all people that do good”
“Sal and made my day today and it was hard to do because my car broke down & my phone was taken all within an hour! These guys up here deserve a fat raise for their customer service skills!!!! Plus they truly generally seem to care about their customers and show a lot of empathy and understanding for just how life can go wrong and they understand that they have the unique opportunity, considering our phones these days hold so much control of our lives and when Aunt says his loss as humans can seem like they are just grasping at anything to try to make things right lol they didn’t see me as another dollar bill and they made that clear through their actions. I actually was going to switch through a boyfriend and change services in a couple months but now there’s no way I’m not giving up people that have my back like this.”
“After two FRUSTRATING months of dealing with unresolved phone issues/poor customer service, it was none other than Divine intervention that led me into this AT&T, to the single greatest wireless consultant I’ve ever met, Aayan.
Aayan is nothing short of extraordinary. It is rare to encounter a professional whose expertise, composure, and dedication leave such a lasting impression. This sales associate demonstrated not only an exceptional command of his field but also the rare ability to combine a calm, yet confident demeanor with efficiency AND empathy. After two months of unsuccessful attempts with AT&T, he alone was able to resolve my issue with effortless expertise, precision, and care. His patience, clarity, and genuine kindness transformed a stressful situation into a remarkably positive experience. He was very well informed and walked me through various ATTplans, as well as home WiFi options, and even adding additional lines on my plan, all things I had always regarded as complicated, however, now seemed easy because Aayan was handling it. I can’t believe this nightmare of the ATT runaround IS FINALLY OVER, and I couldn’t be more relieved. On any scale of evaluation, he exceeds the maximum—truly a 12 out of 10. AT&T should regard him as an indispensable asset.”
“Noel was an amazing help! I went from an iPhone to an android and he made the transition so simple for me! He was polite, kind, helpful and sufficient! I was out of there in less than 45 minutes! I highly recommend going into this location if you need a new phone or help with your current one!”
“i appreciate the honesty of this establishment!! i came on because my phone wasnt charging by port- only wireless charger.. i brought it in and come to find out i just needed an actual iphone charger!! He could of charged me 80$ for a new port but was honest with me and told me i can get by without one for aile! Thanks Samuel for the great service!”
“I had an absolutely excellent experience getting my new iPhone 17 Pro at AT&T. Anthony and Tahsin made the entire process quick, seamless, and incredibly easy from start to finish.
They were professional, assertive, and extremely helpful and they truly tried to help in every way they could. They answered all my questions clearly, walked me through my options without pressure, and made sure everything was set up properly before I left. They made my experience super easy and completely stress-free.
And the 50% off accessories promotion? You can’t sleep on that. They made sure I took full advantage of it, and it ended up being a killer deal. Huge value add.
If you’re going in, ask for Anthony and Tahsin. They know what they’re doing and they take care of their customers.
Highly recommend!”
10AM - 8PM
322 S Main St, Royal Oak
Mobile Phones
“I lost my phone and didn't know what I was going to do. Thankfully I made it to the Verizon store just before closing. Thank you Izal, you saved me from freaking out. Thank you not only for transferring my phone number to another phone but helping with my watch and my tablet. Thank you for EVERYTHING you did and for staying past closing to assure I wasn't left without a phone. You're a true ROCK STAR!”
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“I am from Birmingham and I come into this location all the time- Always a good experience- but Calista and her co-partner were great!!!! Everything I needed or inquired about they took care of - Great… customer service. I will be back!!!”