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“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“I attempted to upgrade online about 2 months ago and had a terrible experience. So much so that I delayed the process. On a whim I came into the Auburn Hills location, and Im so glad I did. Ethan was amazing from start to finish. He was extremely pleasant, patient, and very knowledgeable. He made the transition as seamless as possible. I’ll see you in 4 years for the next upgrade. Thank you!”
“Customer service outstanding! Sam was very patient in showing me all the updates from my version 8 phone. Left with full confidence that I could figure out the new phone. Verizon and Sam made the update very easy!”
10AM - 6PM
139 S Telegraph Rd, Pontiac
Mobile Phones
“If most businesses provided customer service like these guys do, the world would be a better place. I've been a customer for at least 7 years for multiple issues - Xboxes, tablets, phones, tech issues to accessories. STILL EXCELLENT!”
“Wade is ABSOLUTELY the BEST!!! I was dealing with a billing issue for over two months with AT&T for something that was a “system error”. But no worries because Wade was about to handle in under 20 mins what took the company TWO MONTHS! Thanks again Wade! I’m only coming to the Southfield Lathrup store for Wades 5 Star service! (You literally saved this customer! Thank you so much)”
“Natasha was absolutely amazing she switched me from consumer to business and it wasn’t a huge hassle I was able to get everything I was looking for in one spot! Her suggestions were on point and she gave me a total solutions package! Her smile and spirit made me comfortable and I will continue to go back as well as refer everyone I know Natasha was the best for sure!”
“Shout out to Alex he got me 2 brand new lines for a decent price and he showed love on the cases and screen protectors. Tap in with Alex he gon get you right every time”
“Marcus was excellent!!! I was dreading turning in my phone and trading providers, but he made the experience seem less and very successful. I appreciate all his efforts!!”
“Budget friendly iphone/android that are in great, quality condition. This is my 3rd time buying a phone from Micro-tech. You get warranty and great customer service. Highly recommend!”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Ms. Symone was very efficient, very thorough and very polite. In short she should be promoted, with a substantial raise in pay. Best experience ever buying/upgrading a phone. Thank You so much for your Service.”
“I went into the store to get immediate assistance for my broken phone that was crushed by a dumbbell and to avoid going back to the Fortune 500 store that initially sold me the phone. I began to discuss some of the issues that I experienced throughout the entire process of switching from Verizon to AT&T to the rep, Natalie, and she was very understanding. Although she was not the one that sold me on some BS plan story and switching story that the rep from the store did that was a complete fib and fantasy - she was however quick to aid, explain, and help me understand a lot about my plan, how to find a solution, and went right in solving what she could and doing her best to keep me as a customer. She was delightful to work with and is the only reason I decided to buy a new phone right then and there and stick out another 3 years with AT&T. Thank you Natalie. Your supervisor, Brad, and AT&T are lucky to have you on the team. I appreciate your willingness to navigate my frustrations and find a solution for my problem so quickly. You rock!”
10AM - 7PM
322 S Main St, Royal Oak
Mobile Phones
“Joe B has amazing customer service! He was very helpful and knowledgeable on products. I was in and out within 45 min. I did a upgrade and I totally recommend this location!”
“By far the best resource for your cell phone repair needs. Diagnosed and fixed my wife's phone on the spot, plus discounted service and accessory we bought. Highly recommended”
“Saphie is by far one of the best mangers I have ever worked with. He is amazing and very very friendly. I had an issues with my bill and he fixed it in no time. Very polite, very respectful, amazing person. God bless this man. He needs a raise.”
“My boyfriend and I came in to get his phone upgraded & left out with much more!! Moe helped us & He is very polite, thorough, & helpful. We really appreciated his service! He is an amazing employee.”
“Brian is a good man he running store well you need more people working just like him I will always come to his business and always open on tike I like all people that do good”
“I drive past multiple metro stores to come see Brian. He is knowledgeable like the last manager Eddie. Most of these other stores don't know how to help customers.”
“Ive experienced good service here which is basically the only thing that varies from one store to another, they helped me when in a Jam to keep my work phone on one time, the iwners we're helpful and friendly, I would reccomend it over other phone stores, Casey @ Monaghan And Sons Painting.”
“I came into Metro PCS I had nothing in my phone my phone was completely dead these people help me save all my contacts retrieve all my pictures you've got to come to this MetroPCS these people they are awesome I would highly recommend you to come into the store they saved my life my contacts my messages everything I had no screen on the old phone they cut me a deal I walked out of here one proud customer you've got to come to the store please come visit these people as a matter of fact I'd like to promote and help expedite business cards.”
“Texted AJ to see if he was here, amazing that he actually responds. Came in to buy a speaker and he let me know of another speaker that was on sale! He got me 2 accessories and 1 for free! Amazing help AJ is the best!”
“I went to the corporate office on 12 miles to try to get the trade in value any phone any condition. That lady was clueless to the point she started to winging her job. I called the 13 mile location. Gentleman was a pro. He knew all thre promotions and even look at ways to save money on my bill.”
“Salesman was Jorge. Very personable and convincing! I came in to pay my internet bill, left out, and came back to buy a phone and bundled my internet. Received 2 free backup phones!”
“Chantal, was hands down, the best cellular provider representative I have ever encountered. She was informative, transparent, and worked to provide the best options to support her customers needs. Not to mention, how kind and professional she was throughout all of our interactions. I now feel confident and comfortable, I can count on her to help with all of my future needs with AT&T. Thank you, Chantal.”
“I had a great experience at this store. Sincerely, the best customer service I’ve been treated with. The main employee who assisted me was Matthew D. He was fantastic and very knowledgeable. He answered all of my questions and made everything very understandable. He has a very infectious, energetic personality and it made the entire experience thoroughly enjoyable. His ability to relate and connect with a customer is truly impressive. Nicole is great too. Go to this location if you want to be treated like family.”
“One problem was we could not move the email from the old phone to the new phone. I was unsure of the password and after awhile we were locked out. That meant my new phone currently does not have My email on it?”
“Best phone franchise owner there is . Mr Steve Jarbo . He has been my personal phone go to guy for the past 25 years . I will always stay with AT&T because Steve works for your company and is very knowledgeable and patient with all his customers . I’ve seen him at work numerous times over the decades and he is an amazing guy .”
“Courtney was fabulous and very helpful today. It was a pleasure to see a manager who actually cares and thorough! Thank you so much. I should go back and the tablet.”
“Joe the customer service representative was fantastic, I enjoyed talking to him, and the information he provided me, I walked away happy with my new plan, and most importantly the money saved. I am HAPPY, with my new service, nice to know something is still affordable in 2024…..team boost mobile.”
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“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”