Ulta Beauty is a popular beauty retailer in the US, offering a wide range of products from cosmetics, fragrances, skincare, and hair care. Customers can choose from over 25,000 products from 500 brands, including high-end and exclusive brands like Tarte, Fenty, CHANEL, and Kylie Cosmetics. The store also offers salon services such as haircuts, color, skin treatments, and makeup application. The Ulta Beauty staff has been described as friendly and helpful by some customers. For instance, two associates named Laerna and Erica went above and beyond to provide excellent customer service, engaging with customers, and waiting for them to return when bonus points were activated. However, other customers have reported mixed experiences with the staff. Some found them friendly but not overly helpful, while others felt that the employees were not as attentive as they could have been and were having personal conversations during work hours. The store's return policy has also been noted by customers. Some have found it to be strict, requiring identification, name, address, phone number, DOB, and mother's maiden name for returns. Nevertheless, Ulta Beauty provides a solid standard experience for customers looking for a wide selection of beauty products and services.
When I went to return an item that was the wrong color, the return/exchange went very smoothly!
May 2026
Wow! Dana was ‘super’ nice, patient and professional…I could go on and on! Dana is a ‘people-person’ naturally! Ulta is blessed to have her on their team! Dana is ‘Simply the Best’!
May 2026
They have everything I need it anymore.In the cashiers were very friendly and awesome
