Best Buy is a popular store where customers often find helpful staff and a good selection of electronics. Some employees are very knowledgeable, especially about TV brands and certain products like printers, providing helpful advice and recommendations. Customers appreciate the friendly service and the ability to share interests, such as hobbies like flying drones. However, the store sometimes faces issues with stock availability, leading to empty shelves and the need to call ahead to check if items are in stock. Service quality can vary—while some staff are helpful and well-informed, others may lack knowledge or be less helpful. Customers also experience challenges with store communication, such as difficulty reaching staff or obtaining assistance during scheduling changes, which can be frustrating. Overall, Best Buy offers a good shopping experience with friendly employees and knowledgeable help, but shoppers may need to be prepared for occasional stock shortages and variable service levels.
Noah and Reid were awesome to work with. They made us feel like valued customers and we will continue to purchase all our electronics from Best Buy Brighton.
June 2026
Salesperson was great, answered my questions professionally. New technology baffles me so he was patient and very helpful.
April 2026
Smaller than the Ann Arbor store but faster. Good customer service.
