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“I purchased a new phone but had no clue how to get my information from my old phone to the new one. I went into the Jenson Verizon, Ross V. Said he could help me. He was so pleasant and professional, a pleasure to work with. I definitely would recommend the Jenison Verizon store.
Thank you Ross!”
“My husband and I needed new phones. Terrill and his coworkers set us up with new phones at the best deal we could find. He transferred all the info from old phone to new, and answered all of our questions. When I went back to the store with a question about syncing calendars, his coworker was able to take care of it quickly and successfully. Any time I've gone to that store, everyone has been kind and most helpful. Thank you!”
“Wonderful place to go to, they take care of you immediately if it's possible. The gal here, very intelligent and knows what she's doing. Good place to go.”
“I came to this store because my store was rude to me. I spoke to Andrew the store manager and he was wonderful. I didn't have to wait at all, he had so much knowledge and helped me get a new phone that I love. Service was absolutely wonderful. Will definitely come back here”
“I recently switched from T-Mobile to AT&T for my cell phone service and after a couple of weeks, I realized I was very unhappy with my service with AT&T. I decided to switch back to T-Mobile because they had much better service. Ray at the T-Mobile store was incredibly helpful throughout the entire process. He made the transition smooth and hassle-free, addressing all my concerns and ensuring I got the best plan for my needs. His professionalism and excellent customer service were greatly appreciated. Thank you, Ray, for making my switch back to T-Mobile a positive experience!”
“Filiberto was excellent! I will not go to any other Boost retailer.
The service at the location is 5 STAR everytime.
Filiberto is very knowledgeable and very professional.
I will drive all the way across town to get service here.
Absolutely the best Boost technician ANYWHERE!
HANDS DOWN!!!”
“Just leaving a note for the awesome Assistant Manager, Alex. I came in today while they were clearly inundated with other guests. Alex greeted me happily upon arrival and let me know he’d help as soon as he could.
Despite the very clear handful he was dealing with, he checked on me twice while I waited and when he was able - he began the process of changing out my screen protector. I even noticed that he was able to assist his team with their questions while dealing with multiple guests himself. Great multitasker and seemed like a genuinely great person.
I’ll seek out this location just for the amazing customer service.”
“I've come to this location twice - a couple of months ago to sign up for their internet, and again last week to add a family member to my plan. Both visits went extremely smoothly, I was able to get what I needed quickly and with all of my questions answered thoroughly. T-Mobile as a company places a lot of restrictions on what customer reps can do in store versus what they make customers do over the phone, but these reps are very knowledgeable and can help guide you through the process. While waiting, I also watched them patiently help older customers with questions that are more technology based than phone service based, but they helped with a smile anyway. Wyatt was my most recent customer rep, and I had a 5-star experience. Thank you, Wyatt!”
“Fantastic ! ! ! We wanted to switch to Boost to get away from our LARGE monthly bill with another provider. They went out of their way to get us fantastic Smartphones and an excellent plan! I highly recommend these guys! Thanks for everything!”
“Was paying way too much with Verizon and didn’t even get that good of a service with them so I switched and guess what... my iPhone7 plus is working better where i live and thats just what I needed.”
“I had some misunderstandings with this store and I brought it to their attention, they were very quick in handling the situation and doing everything and anything to make sure I felt like the situation was resolved as fast as possible! I have to applauded their efforts customer service of that level is not something you experience very often these days!”
“Nice caring person works there he helped me a lot at the Burton and Kalamazoo area he the dude to go to he will hook you right up the nicest person in the world I ever met”
“Chad and Jeriko were great. Jeriko saved us almost $40 on our monthly bill by reviewing our current family plan and that wasn’t even why we went in. Jeriko also sports a great stash. Said he works there 5 days a week. Best Verizon experience I’ve had.”
“As an existing Verizon customer, I visited this store after a frustrating experience at the Apple Store regarding the battery life on your IPhone SE. After a short wait, Charles approached me and carefully listened to my issue. He immediately acknowledged my stated desire not to buy a “new phone” as Apple had pushed. He looked through my settings and made some VERY astute observations and modified some settings with my permission. I am happy to report these changes were effective and I am one VERY satisfied customer. Thank you CHARLES!”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“Stopped in for another phone and walked out with a better plan and upgraded are current phones. Only thing when transferring info from one phone to another the wifi sux. They need better connection.”
“This location is very clean and the atmosphere is great. Also this store is very busy but because of the help of the manager Jon I was in and out in less then ten minutes, I'm patiently waiting on a text review so I can give this locations all tens.”
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“Outstanding experience!- we left T-mobile after being a long time customer as they are going down hill and the store in BC has especially horrible customer service. We stopped in the Verizon store on 84th with lots of questions and the team spent a ton of time with us and felt like they really value and take care of their customers. Highly recommend this store. So glad we changed!!”