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“Shaun is the best! He was very welcoming both times I came into the store - once to troubleshoot what was wrong and then learn about my options which led to ordering a new phone and once to transfer all my data from my old phone to the new phone. He managed to help multiple customers at once and keep an upbeat personality and contributed to making it a positive environment. I'll definitely be back to this Verizon store, it's very conveniently located near many other stores and restaurants. Thank you Shaun!”
“I don’t even have words for the terrific service I received from Sean M. Had I met him before a series of unfortunate events, I would’ve stayed with T-Mobile. He deserves a raise, a gold star and whatever else your company can do for him. Don’t lose this guy. He’s a gem! His care gave me years of life back that previous encounters with the customer service department took away.”
“Brandi was so kind and helpful throughout the whole process. She ordered the correct new screen for my phone and it was delivered quickly the next day and then she helped me out and got my new phone screen on in under an hour so I could make an appointment! It was a great experience and I would highly recommend!”
“Came in with an issue with service unrelated to the store and Taylor and her fellow associates took time out of their busy evening to successfully help me out. Much appreciated and recommended.”
“I went into the store stressed after my phone went black from repeated drops. Abdul set me up with a new phone, didn't let me leave until my phone was set up properly. It was having trouble connecting so he had to call customer service. It was taking a while but he reassured me that he wasn't leaving until my phone was fixed. His shift was over, but he stayed over to help. Great customer service!”
“Joe at the East Beltline T-Mobile was exceptional! Answered all our questions and gave us the best price for what we needed, was great to be in such good hands, great people at that store!?”
“Great Customer Service, i prefer working with Victor he has patients, he will make sure your questions has been answered and the reason for your call has been resolved before disconnecting call.”
“Muhammad was very helpful in switching the service over from my mom’s old phone to her new phone. Very nice guy. My mom also wanted me to point out that he was playing very good music in the lobby!”
“The young men that helped me today are doing a great job! I accidentally broke my phone and they were able to get all of my service transferred to my new phone including pictures! They both worked diligently on my phone and were able to help others! Thanks T-mobile on Michigan/Diamond Ne! 1st shift on 7-16-26! Thank you guys and keep up with your work!”
Open 24 hours
561 Century Ave SW, Grand Rapids
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“I feel absolutely compelled to sing the praises of Justin Sharrow.Justin has been an absolute dream to work with.From the minute that I met Justin he not only was super easy to talk to, he really listened to my concerns and had solutions for problems.He stayed late, came in early and all to just help me give the best possible experience to our guests. He went above and beyond to ensure a good outcome for this upgrade.Give this man a raise.Thank you so much for employing someone like him who does your brand proud.”
“This Verizon location near Knapp’s Corner my preferred company store.
I was promptly greeted and my name added to wait list for next available customer service representative. I was helped by Ben who was extremely patient with my concerns, a great listener and helpful with my request for new service by porting current phone number to Verizon. I Highly recommend Ben and plan to return for any future Verizon help.”
“I love the place , I got an iPhone at a good price and I love it , I recommend coming here for good deals and kind establishments ? thank you boost people ??”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“Katianna is the best !! She corrected all my issues within 5 minutes . This wasn’t a phone issue it was my Garmin connect issue !! She is a Rockstar .
10 minute wait for my walk-in issue !!”
“All the guys at this store are super helpful. Davis and Quinten were the best helping me switch out my new phone that I ended up not liking after only one day. I ended up getting exactly what I wanted and they transferred all my data from my old phone.”
“Great service! The Beltline store had the phone I was looking for, even though the customer service phone line said they didn't. The agent was easy to speak with and listened to us and helped us make the right decisions. Overall, a great experience!”
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“Have been at this store several times and Shelby and other staff here have been so helpful! They can always answer questions, provide technical assistance, share phone deals and also sell all the accessories needed. Thank you!”