Independent Bank is a Michigan-based bank that has served customers and communities for over 150 years. The Cedar Springs branch is noted for its friendly and efficient staff who go above and beyond in customer service. They are known as a nice group of people who connect in special ways, making it a joy to visit. The branch is often busy, but wait times are short. Customers report helpful service with tasks like using the banking app, contributing to long-term loyalty.
I went in to withdraw some money but wasn't sure how to access my account number on my app. They showed me and also took a picture of my license to make next time easier. I'm glad I picked this bank.
March 2025
The CS branch is the nicest group of people on the planet!!! They go above and beyond when it comes to customer service! They know their customers and connect in special ways!!! It's about the little things and they do it right! Happy to be a customer and always a joy to walk into that branch! Thank you!!!
May 2024
Staff is friendly and efficient. The bank always seems to be busy but I never wait very long. I've been an independent customer for more than 15 years now, and it's in large part due to how nice they are at the Cedar branch.
