Banks in Chelsea, MI

“Update #3– added 2 stars for honesty/transparency and kindness. We had to make multiple calls to get the “paper billing” charges thing sorted out... Annnnnd. We are getting there. Shop local, bank local. We are committed to being loyal customers and offering honest feedback. Remember , all these transactions = a relationship.

#2: being charged for paper statement. Again, we didn’t ask for that and the burden of sorting it out falls on the customer. Folks, they are a local business that is struggling to staff /train competent employees and we have been patient. Just know, that during this period of rebuilding, things will be…. Challenging

UPDATE: WOOHOO! Way to go local! I added two stars today. Second chances are not given, they are earned and they earned it today. A simple phone call and we are making progress. If this keeps up... I'll have to give 5 Stars before long.

I fully understand the challenges faced by local businesses trying to compete in this market. Customer service is really... the best commodity. Seems like they value that as much as we do.

First Post:

Customer service is painful. Nothing has been easy. Took in completed forms and was asked “where did you get these?” Seriously. Someone sitting in that chair gave them to us.

Took >2 months to get business debit cards and they won’t activate. Hahahahahahaha. Are we being pranked?”

“This is my bank! I've had nothing but great interactions with the crew here. I have my personal accounts, and both of my business accounts at Flagstar. Bonnie was amazing when I began the relationship here and then Meaghan was quick to be my become person to rely on. Appointment times are always on schedule, and I've never had an issue with my accounts. Personable staff and a great asset to the community. The Chelsea branch isn't the closest branch to my office, but I make a point to come here for the relationship that they have built with me. Thank you Flagstar!”

“Today was the second time I have called within the past two weeks for various reasons. I am super impressed with their customer service! The woman I spoke with last week was the nicest, most helpful Lake Trust employee I’ve had the pleasure of working with in years! I wish I remembered her name to give her the credit she deserves! Today, I had to call for another issue with my account and I spoke with Will (I think that was his name ?). You rock, Will!!! He went above and beyond my requests and offered his help to ensure my accounts were up to date and accurate. He even reassured me he would follow up to provide me with more information I requested. I am thankful for exceptional people like these employees who truly want to help their members. ⭐️⭐️⭐️⭐️⭐️”

“Chelsea State Bank has always been a very helpful community bank. I have been a customer for over 20 years. The staff is always friendly, and I like the small town feeling, being called by name when I walk in the door. A HUGE shoutout has to be given to Carie Tillman, a Branch Manager, who went above and beyond to help make my transactions simple and seamless. She was always one step ahead and made it a smooth experience. I would recommend CSB to anyone.
Lorna Tackwell”