“Helpful and knowledgable people, clean and well stocked, everyone there goes WAY above and beyond to help this old crippled guy.Their employees know the inventory and what you need to complete your job and what they don't know, they'll find out.”
“Exceptional Service Review: Brandon at Ace Hardware (Baldwin Road)
I am writing this review to commend Brandon at the Ace Hardware located on Baldwin Road. His level of patience and expertise deserves the highest praise.
I was struggling immensely with a persistent leak under my sink, caused by a faulty pipe leading into my garbage disposal. Plumbing is not my area of expertise, and I was completely overwhelmed by the different parts and connections required for a replacement.
Brandon immediately stepped in. He was incredibly patient and took the time to assess my existing, leaky parts. Instead of just pointing me toward a shelf, he meticulously fitted my current components with the exact, necessary replacement pieces right there at the counter. He essentially pre-assembled the critical connections, ensuring I had everything required for a straightforward installation when I got home.
Thanks to his effort and attention to detail, the assembly and installation were simple, and the leak is completely gone.
There are many Ace Hardware locations near me, but Brandon's exceptional service at the Baldwin Road store ensures that I will only choose this location for all my future hardware needs. He is a fantastic asset to your team!”
“THEY MAKE KEYS THAT ACTUALLY WORK! Besides the very friendly staff and clean, well-organized store, Great Lakes Ace on Dixie Highway made 4 keys for me, and every one of them not only worked -- but worked smoothly. When we've had keys made at other hardware stores, there are always one or two that either don't work at all or work poorly. Not here-- these are perfect. This is a great go-to resource!”
“My truck battery died in the parking lot, I went back in the store and a gentleman named Larry helped me. He recommended a Viking hand held jump starter, he was very knowledgeable about the products in the store. The recommended jump starter worked perfectly and I'm back on the road.
I really like how helpful the employees are at this store!”
“They greeted and helped me out very fast and were smiling. I really like the way they treat and talk to me and makes me feel at home. Awesome family store! Done business there for over 30 years.”
“My husband forgot his cell phone and we needed another part from the hardware store. I called and spoke to Ed and let him know that my husband forget his cell and I needed him to call home. Well about ten minutes later my husband called!
Shout out to Ed for helping and not having to make another trip!”
“Small store but they carry some of my favorite brands and almost always have what I'm looking for. Staff seems to know exactly where everything is too so you don't have to waste time guessing.”
“The Manager & employees are top notch! They do exactly what they say. Got pet screen made for mobile home. Fit perfectly great job. Quote on phone was $16.00 more than what I was charged & paid.”
7AM - 4:30PM
556 N Saginaw St, Pontiac
Hardware Stores
“It's a great place to go to get your materials and supplies they know what you need their experienced in contracting fields ask for Dave hes there best sales”
“Helpful personnel at this store. And I like that Menards doesn’t blare this insufferable moronic hip-hop over its speakers, I really enjoy when someone is playing the piano upstairs. ?”
“I had a very good experience at this Lowe’s. I had a big tile job to do in the kitchen and the ladies in the back were very helpful. I was able to get everything I needed in one stop and even the woman at the checkout was very helpful and friendly.”
“Been shopping here for years. Everyone is always friendly. Shelves are stocked and it's easy to find stuff. The rep from Milwaukee, Michael is great. If youre looking for the best deals on Milwaukee come see him. He will take the time and get you some quality tools for a very reasonable price, compared to what you will find online and at other retailers!”
“In and out in about 30 minutes to buy everything we needed (except the hanging hardware) to build 2 barn doors with hinges for even easier access. My DIY helper then built the doors in about 5 hours. Changed my kitchen after many years.”
8:30AM - 5PM
6145 Delfield Industrial Dr, Waterford
Hardware Stores
“Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.”
“I went to Home Depot for screen door replacement parts and walked up to Eric and asked for help, he stop and took me to the location.
Eric provided details on all replacement parts, give improvements and then assisted me with pricing at cashier's with Barbara cashing me out.
I never had that much help from store ever!
Five Stars Home Depot!
Stan.”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
“For every 1 visit to Lowe’s, I’ve visited Home Depot 50. Nothing bad against Lowe’s, I just knew Home Depot for the brand.
After an awful time with both Ace and Home Depot, we decided to move our business accounts elsewhere.
This is exact store was almost unreal to experience. Every single employee I passed smiled, asked about my day, and if I needed help. I’m not one to stop and chit chat but what a refreshing change. Start to finish, I was shocked that this Lowe’s isn’t packed to the doors with an awesome staff like this!
Lastly, Robin was great - friendly, cheerful, and knowledgeable.
The only downside is ALL my tools are Ryobi ? so the new challenge is working those out in favor of something at Lowe’s.
5 of 5 starts
100%
10/10 Score
My new hardware store for my families businesses!”
6AM - 10PM
465 Brown Rd, Lake Orion
Hardware Stores
“The people at Menards in Lake Orion and in Bloomfield Hills were so helpful to me. Even one of the GM's was humble and helped me on several occasions. I had no idea the he was the GM. I have had nothing but great experiences with Menards. There is always someone that makes themselves available to assist.”
“What a breath of fresh air!!!! Today I needed to run to the hardware store for my mom. It was so gratifying to visit a hardware store that actually values customer service!! It was refreshing and oddly nostalgic to walk through a store and have multiple people ask me if I needed help. I genuinely want to say thank you to the owners and managers who create this culture and have not given into the trend of hiring almost no humans. Truly from my heart, thank you and know that it is appreciated. Sadly I live in Rochester and cannot make this my home store, but I'll be back here whenever I get the chance.”