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“Dear Renee:I wanted to take a moment; as which so easily passed by others; as to compliment the service I received from David Wilk on April 11, 2024.Mr. Wilk spent a considerable amount of time with my new accounts; even assisting in filling out my insurance companies EFT's. Due to my "special needs" and the inability to read and write any longer. He showed patience, calmness and serenity in dealing with the necessary forms I couldn't personally fill out.I hope you could personally thank him for his outstanding service.Christopher J. CoussensCJC”
“What an amazing experience at this local credit union. I had such a bad experience trying to apply for a loan in Ohio for a vehicle. The people here at community choice are amazing! Thanks again”
“This was my second time dealing with community choice credit Union. The first time I purchased a truck and everything went fine. So this time thought I would try a personal loan and once again everything went through with flying colors and the people are fabulous and friendly. They will go above and beyond to help you. I highly recommend this financial institution.”
“I received a cold call from Melissa to refinance my car loan and she forwarded my call to Angela Perry. I cannot even begin to express how incredibly diligent Angela was with all of the paperwork and finalizing my refinancing loan. Everything from the beginning of the experience until the end was done within a few days and I cannot thank the FreeStar team enough for all of their help.”
“Jennifer was incredibly informative and a pleasure to work with! I had some questions regarding a few process changes and she answered them clearly, throughly and kindly. Thank you again Jennifer!”
“Marie is simply the best - at anything she does. In addition to her competences she is a kind hearted person. Yes! I’m so happy to meet people like her - it brings me hope that there’s more like her out there.
She spent so much time helping me… and she thought I had no affiliation with OUR credit union. She helped and was pleasantly attentive only out of kindness … thank you!!!!”
“CUA was able to finance automobile and consolidation loans to eliminate high interest rates. I have been banking here for over 10 years and always receive superb customer service. Wouldn't bank anywhere else!”
“I use the drive thru at the Woodward Ave in Berkeley branch quite often. There's a young man who most typically completes my transaction and he's always very pleasant to deal with.”
“I decided to come to this location because a teller at the other location made a comment under her breath about me to a person she was training and thought I didn't hear her. Unprofessionally . I remember how nice the people were here when I popped in once so I decided to do business here, and it was as I remember pleasant and professional”
“I've financed my last 4 vehicle's through InTouch Credit Union. On top of the great rates it's been the level of customer service Basi Patel has provided that keeps me a member. Basi is always polite, helpful and most of all adds zero pressure to the loaning process. I will continue to be a member of ITCU as long as Basi is there to work with. Thank you Basi, keep up the great work and please pass my praise along to Cindy and the rest of your amazing team!”
“My name is D.Davis.. I just wanted to take an opportunity to leave a review as it relates to KeeKee( Public Service (Oak Park)
KeeKee is AWESOME!! KeeKee is extremely helpful and knowledgeable. Whenever there is a question or problem with your account, KeeKee goes above and beyond to help resolve any issues you may have.
It’s always a pleasure to see her face when I visit Public Service- Oak Park…”
“I am very pleased with Genisys and think the people working there are fantastic. I was upset with a problem but it was not the fault of Genisys. I will always be a Genisys member. Thank you for your interest.”
“I cannot recommend CCCU enough! Their care, support, diligence and professionalism is unprecedented which is difficult to find in today’s world! Branch Manager Lizette and Advisor Ja’Shie have gone above and beyond during a refinancing for me! In fact, the whole team helped me tremendously when I bought my new home! I love Community Choice Credit Union! Again, highly recommend!”
“Everyone is super helpful and nice, i come in at lunch and everyone is very fast and its never a long line. Been with them since it was Michigan CCU and i don't think i will change.”
“Patty And I'm sorry it took this long and I'm sorry if it is Patti. I live in Clawson and I love what she treated me like utmost respect. I was told by many people and customers to come to this credit union and I would love to get my credit one which rebuilt my credit to get a credit card with you guys. She was so terrific and letting me know about the perks and advantages. Thank you so much! I love my bank!!!! Go Lions”
“I have been a customer for 18 years, and have experienced some decently bad customer service when going into this location. I don't want to say I was profiled, but I was definitely treated different, on a few occasions when I went in.
The only reason I didn't cancel business with this credit union is because I've gotten comfortable with them, and normally handle everything online, so I would never have to deal with the people inhouse.
Today, I received exceptional treatment. I might add, the specialists in there today are different from the people I dealt with before (Thank God). I held off going into the branch as long as I could. Upon entering, Ms. Tracy was the most pleasant lady who greeted me and was going above and beyond (without even knowing I was annoyed to be in there) to answer the questions I had an provide solutions for my issues. Then, I got to Ms Joselyn, who furthered the experience by being attentive, explaining certain processes, and walking me through what I needed. I might have walked in with the biggest frown that I had to even go into the branch, but I left with a smile on my face, feeling appreciated as a customer. They might have just kept me for another 20 years.
Thanks Tracy and Joselyn.”
“I've been a member here for atleast 10yrs. I've financed all of my vehicles through Extra...at better rates than any bank ever offered. I've also had the pleasure of working with some truly wonderful Extra CU employees. Connie just helped me complete financing for a new vehicle. It was difficult and took longer than it should have due to the Dealer. Connie went above and beyond... becoming more of a customer advocate than a loan processor. I now have the car I want, at the rate I earned with her help. Thank you Connie!!!!”
“I would not ever touch another financial institution. Every-time I go in a Vive branch or call with a question or need help I am treated like family. Do many banks and credit unions have their phone employees in a different country not understanding local needs . When I take to a vibe agent know they are in Michigan!!!”
“I just had the best Customer Service from Adisa!!! I was desperately trying to get into the bank before they closed. I called to let them know I was coming, but a construction incident slowed my travel and made my arrival time exactly 5:00. Adisa was patient and kind! She stayed late to ensure my transaction was handled properly. She is always kind and friendly when I go to this location.
God knew I needed Adisa’s kindness today! She stayed when others would have turned their back at closing.
When you go into this branch, please let Adisa know how amazing she is!
Thank you Adisa! Thank you from the bottom of my heart to your giant heart!
God bless!”
10AM - 12:30PM
6010 Rochester Rd, Troy
Credit Unions
“Everyone at the Macomb Hall rd branch give the utmost service, always pleasant, always willing with a smile to help me with any situation I might have. I love them all!”
“This probably one of the less assuming Genisys's (that's a real word I just made up), smaller and tucked away in the corner of a strip mall but the service is exceptional, particularly Shawanda Estelle. I applied for a small personal loan and she was beyond helpful. She made me feel like I was her top priority and genuinely a sweet, kind person. Several months later my daughter was looking to finance a car and I knew right where to send her, and once again the personal service was outstanding, which in turn made me look good in my daughter's eyes. The app is user friendly and intuitive, my only small critique is the ATM. Abit outdated. To make a deposit it needs to feed you an envelope, you fill it out and feed it back. Because of this it has to be manually checked in by staff which takes longer to hit your account which can take a couple days.”
“The staff at Blue Ox is wonderful. The manager and tellers are friendly. I have been especially impressed with DeLisa. I've met with her in person and handled business over the phone. She is professional and helpful. She always calls back when I leave a voicemail message. I wish all businesses I work with had employees like her!”
“I’ve had a great experience working with Cornerstone and their staff. It was very easy to open an account, staff is always friendly and helpful when I need to make deposits, and they always go above and beyond to help.”
9AM - 1PM
7291 Bernice St, Center Line
Credit Unions
“Jan is always so helpful! My daughter and I love coming to this branch and we have had many wonderful years of service with her. She is personal, friendly and quick to get the work done. Love her kindness and her laugh.”
“The staff has always been friendly and kind. Helping me with my banking needs. I have and will continue to recommend Parda Federal Credit Union. Their customer service is amazing. Its one of the main reasons I didn't go with Wells Fargo or South State.”
“I have been with OUR Credit Union for years now,... I love how well I am treated at their Troy location! I know everyone and everyone knows me... they are simply put, a notch above and exceed all expectations! Thank you for everything you continue to help me with and have helped me with! FAM”
“At first, I was a little disappointed because the drive-through only on Saturday. However, the teller in the drive-through was very friendly very nice. Very patient with me which made my Saturday. I don’t know her name, but she didn’t wear glasses.”
“Ms. Sylvia Viers goes above and beyond to meet ALL my banking needs. Very professional and extremely present. I'm truly grateful to bank with this credit union because of employees like her”
“I’ve had the absolute pleasure of working with Miral Patel who made refinancing my loan so so easy she made sure to go way above and beyond behind helpful and reliable, I recommend Genisys to all my friends looking for financial help and now I know exactly who to send them to!!”
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“Love the employees of T & I. Always friendly and helpful. Took only 48 hrs to get a loan approved and signed. Very professional and love that they have a dog on premise and they are dog friendly.”