Verizon's authorized retailer, Victra, in Clio, MI, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers praise the store's fast and extremely knowledgeable service, with one customer highlighting the exceptional assistance provided by Nate, who helped set up a new phone and transfer everything over seamlessly. However, some customers have expressed dissatisfaction with Verizon's customer service in recent years, citing issues with billing and collections. Despite these concerns, the overall sentiment is positive, with one customer expressing a lasting satisfaction after a positive interaction at the store.
Everyone is friendly and helpful. Marlin did our order and Gage set up our phones. My biggest issue with Verizon is that you cannot phone the particular store you are dealing with. The call goes to a call center overseas. Very frustrating!
August 2024
The staff was very helpful and pleasant to work with.
July 2024
Fox got us all set up with no problems and helped every step of the way.
