“I spoke to Trevor here at the Vienna rd location and he took care of all my needs easily! I saved $65 a month just talking to him about what was best for me and my family plan #CsNation”
“My phone was all messed up so I stopped into T-MOBILE to see if they'd help me. This young man named Mick was there, he looked at phone and reset it, he got me all fixed!! Thank you so much Mick,I appreciate you and the help you gave me!!!”
“I recently lost service due to a blackout. I called boost mobiles 800 number to get them to troubleshoot my phone. Unaware there was a blackout at the time. Instead of the woman on the phone letting me know that, she has me take my physical sim out of my phone and sent me a eSIM. We ended the call after 40 minutes for my phone to still not work, but she was confident after my update was finished service would be restored. IT WAS NOT! I go to see Jamie at Boost Mobile (which I should have done in the first place). I give her my information to find out tech support terminated my line and ported out my number that I have had for over 15 years.
Any other person would have told me the number is gone, we can reactivate your service with a new number. Not jamie, she fought for me to keep this number. Between Jamie and her granddaughter I couldn’t have asked for more patient helpful people. They spent hours helping me. Starting on Tuesday afternoon till Friday. They also worked to get my husband and daughters phones working again.
They wouldn’t let me pay them, which is crazy considering Jamie is a independent contractor. I could go on and on about how great they are, but I will end with this; if you ever are having trouble with your service please do not make the same mistake I made by calling customer support through boost mobile. Call Jamie!! She will get you situated. I will only do business with Jamie after the experience Ive had.
Thank you again ladies for all of your help!!”
“Verizon has always taken good care of all my phone needs. Unfortunately had the typical took a phone on a roller coaster and it’s disappeared, and went to Verizon first thing this morning. The very kind wonderful Fox helped me out, he was extremely helpful and understanding, and has excellent customer service! Thank you again Fox, you are my favorite person this week! Verizon needs to give this man a raise for having the best customer service I’ve experienced.”