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“Phenomenal experience!
I'm from out of town, and was having some issues with my bike. There were 2 parts specifically I was looking for, with no details about size/names.
I went into the store and Tyrese helped me first. He went above and beyond to not only help me find the part, but to put it on the bike seat (after I explained I didn't have any tools where I was staying). We were still troubleshooting the second part, when he suggested I come back and talk to Bill (who has extensive bike experience).
I rode back an hour later, and Bill was happy to help. He had me wheel the bike into the store, took a good look at it. And it turns out I didn't need to replace the second part - some areas just needed some tightening.
Everyone that helped was kind, helpful, and happy to help. And they didn't try to sell me anything I didn't need, and were happy to problem solve things with me. Absolutely amazing experience.”
“Great service. Not pushy and very helpful. They helped me choose colors and took as many tried as they needed to specially match a teal color for me. Highly recommend.”
“I spoke with Ryan over the phone about a Sherwin Williams color match with O'Leary Ceramic Paint. The color is so new, it's not in the system ... but. Ryan went above and beyond and found he had already done a match for someone. I live near Grand Rapids but building near Lansing. He was very accommodating in proving the "mix" info so I could get samples made ar Lansing O'Leary store. Thank you for your consideration Ryan!”
“Very friendly and helpful staff as soon as you come in the door! I love that it's in my neighborhood, so accessible and easy in, easy out! Thanks for being there for our community!”
“We had the joy of working with Lydia. She is absolutely delighted and knowledgeable. She helped us find exactly what we were looking for and was able to answer all hundreds of my questions. I’ve used other places paint and always have had to use two coats. We were able to take part in the 30% of sale and it proved be far superior coverage and quality. We are extremely please with the Emerald brand. It may cost more but the ease and the quality is worth it.Best of all, their customer service is excellent!”
“The BEST paint store in NE Grand Rapids. Staff is knowledgeable and personable. They are honest and incredibly helpful. I am a professional painter and I always recommend my potential customers come to THIS store for help and guidance in regards to their projects, and I travel out of my to get my products and supplies at this location.”
“Absolutely love this Sherwin-Williams location. Staff is super helpful and proactive. They are always available and up for giving advice on how to approach different unique painting projects. Super knowledgeable. They’ve helped me figure out a game plan for many projects that turned out great! Highly recommend!”
“Went today to get color match for ledge on porch !
Megan and Dylan were very helpful with selection of type of paint and exact color match !
Thank you !”
“Napa always has good deals. I needed an alternator but unfortunately the one I needed wasn't available until the following week. I couldn't wait that long. But I was able to get other accessories and the staffs help on a way to change our my alternator.Great staff”
“Very helpful staff! Really like the store. The seem to have a larger variety of options than some of the other Ace stores. They also have a pretty solid knife selection.”
“Asked for help on a painting project, on what products would be better to use to get a better finish. I already had enamel paint for my one door. Sold me a roller and handle and a gallon of more enamel paint that he did not show me before he mixed paint and did not let me know it was non refundable beforehand. The roller ruined what I had done for two days. I spent over 143.00 dollars. He did not ask me if I wanted paint, and who buys a gallon for on door, I already had a quart which was still half full, I just wanted tools to complete job. Now stuck with extra gallon of enamel paint I don't need. I will contact the store and will see if I will update post.
I did call the store and the assistant manager did return the paint, so good customer service. Would have been a 5 but had that roller issue. Tip found out on google roll roller on Painters tape first to get rid of fuzzy spots.”
“I went online and bought some rattle can paint for my vehicle some paint store out in Oregon, and they sent me a small rattle can. It was a terrible experience. So I went to Sherwin Williams on 36th street and Isaac was super cool and made me three cans of WA895T Boracay Blue Metallic. It was my paint code, and painted my back doors on my Buick Encore and it turned out really good. Thank you for saving the day.”
“I come here for your team. (Well, and the paint is good, too.) Your crew this afternoon was so helpful and fast, and kind. Appreciate them very much. Thanks for your help!”
“They were amazing to work with. They continued to help me get the match I needed, never gave up. Can’t say enough … will recommend anyone to make PF3 their first choice.
Thank you again”
“I come in once or twice a year, max. Ed said Hi Ken today as I entered. The last time I was there was prior to MetroCruise 2015. How does he do that? Ed gave me good steering toward a specialized sanding disc to remove the finest scratches I put on a black TransAm. It saved repainting a hood.”
“Excellent customer service every time I go there. With some of my jobs I end up purchasing gallon after gallon and they treat me like it’s my first time there, every time. Thank you guys. You make business happen. Good business.”
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“When it comes to the peak customer service talk to Brett He is fantastic and as a commercial painting company, it’s very refreshing to have good service and you don’t get that everywhere. This is truly the best Sherwin-Williams location and Brett is one of the nicest people I’ve ever had the pleasure of working with. I recommend coming here due to the fact, Dylan and Brett work here these guys are absolute studs. Thank you guys for having the best service I can get.”