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“I spoke with Ryan over the phone about a Sherwin Williams color match with O'Leary Ceramic Paint. The color is so new, it's not in the system ... but. Ryan went above and beyond and found he had already done a match for someone. I live near Grand Rapids but building near Lansing. He was very accommodating in proving the "mix" info so I could get samples made ar Lansing O'Leary store. Thank you for your consideration Ryan!”
“Very friendly and helpful staff as soon as you come in the door! I love that it's in my neighborhood, so accessible and easy in, easy out! Thanks for being there for our community!”
“The BEST paint store in NE Grand Rapids. Staff is knowledgeable and personable. They are honest and incredibly helpful. I am a professional painter and I always recommend my potential customers come to THIS store for help and guidance in regards to their projects, and I travel out of my to get my products and supplies at this location.”
“Very helpful staff! Really like the store. The seem to have a larger variety of options than some of the other Ace stores. They also have a pretty solid knife selection.”
“Went today to get color match for ledge on porch !
Megan and Dylan were very helpful with selection of type of paint and exact color match !
Thank you !”
“Napa always has good deals. I needed an alternator but unfortunately the one I needed wasn't available until the following week. I couldn't wait that long. But I was able to get other accessories and the staffs help on a way to change our my alternator.Great staff”
“Asked for help on a painting project, on what products would be better to use to get a better finish. I already had enamel paint for my one door. Sold me a roller and handle and a gallon of more enamel paint that he did not show me before he mixed paint and did not let me know it was non refundable beforehand. The roller ruined what I had done for two days. I spent over 143.00 dollars. He did not ask me if I wanted paint, and who buys a gallon for on door, I already had a quart which was still half full, I just wanted tools to complete job. Now stuck with extra gallon of enamel paint I don't need. I will contact the store and will see if I will update post.
I did call the store and the assistant manager did return the paint, so good customer service. Would have been a 5 but had that roller issue. Tip found out on google roll roller on Painters tape first to get rid of fuzzy spots.”
“They were amazing to work with. They continued to help me get the match I needed, never gave up. Can’t say enough … will recommend anyone to make PF3 their first choice.
Thank you again”
“Excellent customer service every time I go there. With some of my jobs I end up purchasing gallon after gallon and they treat me like it’s my first time there, every time. Thank you guys. You make business happen. Good business.”
“I walked into the store as a first time customer looking to get a replacement for a contractor grade paint. I didn’t have a contractor account but they worked to help me get the paint I needed. They were very accommodating and professional. Best of all, the paint was a perfect match and my work looks brand new.”
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“Phenomenal experience!
I'm from out of town, and was having some issues with my bike. There were 2 parts specifically I was looking for, with no details about size/names.
I went into the store and Tyrese helped me first. He went above and beyond to not only help me find the part, but to put it on the bike seat (after I explained I didn't have any tools where I was staying). We were still troubleshooting the second part, when he suggested I come back and talk to Bill (who has extensive bike experience).
I rode back an hour later, and Bill was happy to help. He had me wheel the bike into the store, took a good look at it. And it turns out I didn't need to replace the second part - some areas just needed some tightening.
Everyone that helped was kind, helpful, and happy to help. And they didn't try to sell me anything I didn't need, and were happy to problem solve things with me. Absolutely amazing experience.”