“I ordered a Blackstone for delivery. When unboxed, it was dented. I called and spoke with Brian Gochenour, who personally delivered another bottom half of the grill, and helped with the last parts of pulling it together. I’ve never seen such amazing customer service from a chain store. He took personal responsibility instead of sending me to an 800 number for customer service. I appreciate it so much!”
“Jake provided excellent service! Answered every one of our questions and did research when needed. He even tracked down samples, so we were confident with our choices.”
“Great store with a variety of items and super nice staff, including a dog named blue.I purchased a window fan, brought it home to find it didn't fit in my window. They processed my return with no problem.”