Marshalls is a store full of surprises with new items arriving weekly. The store is clean and organized, with a layout that allows for quick shopping. It offers a large variety and a good selection of items, including many hair products. Customer service experiences vary. Many employees are super helpful, super nice, kind, and exceptional, making visits pleasant. The register lines can run smoothly and quickly. However, some staff members, including a manager, have been described as having a bad attitude and being rude, which negatively impacts the experience for some customers. While the store itself is well-regarded for its organization and selection, inconsistent customer service is a noted concern.
