Firestone Complete Auto Care, located at 1801 Michigan Ave in Detroit, MI, has built a reputation for exceptional customer service since 1926. This one-stop shop offers a wide range of vehicle services, including tire sales, maintenance, and repairs, catering to every make and model. Customers consistently express appreciation for the friendly and knowledgeable staff, who take the time to listen and explain services thoroughly. Recent reviews highlight the outstanding service provided by team members like Nevin and store manager Dave Alexander. Nevin went above and beyond to assist a customer in a time of need, ensuring timely tire mounting even after closing hours. Dave received praise for his expertise with older vehicles, providing solutions that saved customers money and alleviated their concerns. Customers report that their experiences at Firestone are always pleasant, with a focus on reliability and affordability. Many return for services like oil changes and tire replacements, confident in the quality of care they will receive. The commitment to honoring guarantees and addressing customer needs has earned Firestone a loyal client base. Overall, Firestone Complete Auto Care is recognized for its convenient location, great prices, and a dedicated team that strives to keep vehicles running smoothly.
The reason for my scores is the customer service is always excellent I don't get bad vibes it's always a pleasure when I come here I got my tire replacement yesterday and today I'm getting my oil change this is the only Firestone that I come too they are always nice too me
June 2024
The technician was very through in assisting in the wheelbearing very considerate with me, never swindle.
May 2024
The staff was friendly,helpful and knowledgeable. They listened to us and explained everything and it all happened as promised.
