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“Jack (guy with the glasses) is the man! 100% Amazing service. He was knowledgeable on all phones and services. I came in with my old phone and stopped working. Jack showed the selection of phones and explained the difference between each and every single one of them. Once I made my selection on the phone, the rest was smooth sailing from there! He also threw a great bundle deal on case and screen protectors. He also transferred all my contacts from my previous phone to my new one. I am very satisfied with the service. Any time you stop in 5800 Caniff street, look for the guy with glasses! :)”
“Sales representative Kory J. was phenomenal. He painstakingly continued to troubleshoot my concern until the issue was favorably resolved. He clearly is the Gold Standard for customer service at T-Mobile’s Corporate store located in 8 Mile Rd. in Detroit. It was a pleasure doing business with this gentleman. Respectfully, Andrea Ayler”
“I went to return a ring doorbell that didn’t work with my current doorbell voltage or amps. Nothing particular here other than the staff was cool, it was not busy, and from what i remember, the store was pretty well maintained.”
“Maritza helped me get settled to become a new customer. She also tagged along and helped with the setup of my new iPhone. Great environment and the other reps that were here kept everyone laughing with some of the things they said. Totally coming here again if I ever need anything ?”
“Had an awesome experience getting 2 new phone lines added to my account! Tyree started the process and DeVanté finalized it with such finesse, my friend and I were both highly satisfied and impressed with the service. Thanks TMobile you da best ~”
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“Black women stand up! Very helpful. Dude at the Southfield location acted like he couldn't remove a 100 dollar bill from when the technician came out and didn't fix the problem. She refunded me my credit without me even asking for it! Thank you! Good location. Highly recommend.”
“Keith is the best worker. You guys need to give him a raise. Metro messed my new phone up and he was so patient especially since they made him wait for almost a hr on the phone, and super nice.”
Internet Service Providers
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“Just moved in to a new building that used this service and had my internet act spotty so I called in to the general customer service line. At first there seemed to be some delays (called on a Thursday and had an anticipated service repair date of Monday). This was really stressful because I work from home but then within a couple hours one of their technicians, Tod, called me directly and was coordinating to get everything fixed asap. He came out the next morning about 2 hrs earlier than expected with a new router box and got right to fixing the problem. Best customer service skills I’ve seen in a long time. I really appreciate that he understood the urgency of getting me back online and was truly doing all he could to fix the problem and make sure everything was running well. Took a photo of the installation to show how cleanly it was done. Highly recommend working with him if you have an outage or need someone who genuinely cares about making sure your technical issues are resolved asap.”