Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. The store is noted for its friendly and professional staff, who provide fast and efficient service. Customers report that the staff is very helpful, going above and beyond to assist with switching services and setting up new phones. The process is described as quick, allowing people to get back to work promptly. The store maintains good hours and opens on time. Overall, it is a place where customers feel well taken care of and appreciate the excellent service.