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9AM - 5PM
1796 142nd Ave, Dorr
Banks
“I stop by the branch at 68th st was assisted by Megan , I had to start a account for a auto loan and she was very informative on the different benefit, on downloading the apps, for the credit union, and she had a positive energy . Was a pleasure to be help by her.”
“Maeve is my representative. I’ve never felt so comfortable in discussing my finances with anyone as I did with her. She assisted me in opening a new business account, so much so, I felt compelled to open a personal checking and savings as well. Maeve is so personal that it didn’t even seem like we were handling business. I look forward to handling business with her! Great job Maeve!”
“Excellent Banking AND Insurance experience. The hidden gem of this bank is that you are able to check all your insurance needs before or after banking. We have been with United Bank for over 20 years. You can grow with them as they continually improve WITHOUT losing that small town charm.”
9AM - 5PM
5610 Byron Center Ave SW, Wyoming
Banks
“I went in to have a document notarized and the manager, Kelly Day was able to get me right in and notarize the documents with both the seal and stamp (my documents needed both) quickly and efficiently. I had my children with me and Kelly gave them sunglasses and lollipops, they still love to wear their sunglasses from Ms Kelly! Not only did Kelly take her time to actually talk and get to know us, but so did her staff! Everyone made us feel so welcome and like we were family.”
“I appreciate Adventure Credit Union for helping me keep my money safe! I get texts if they see unusual transactions happening. Sometimes it's me, sometimes it is not! I'm happy they are checking!”
“Best credit union I’ve ever experienced; with the help of Kait & Abigail, you’re going to have a great experience. A+ on customer service and they treat you like family. I couldn’t ask for a better service. Thank you!”
9AM - 5:30PM
675 68th St SW, Byron Center
Banks
“this is the best bank ever. everyone is always so cool and nice about everything and they really just want to see you succeed fr. go here for everything banking it’s honestly incredible. it won’t let me go past 5 stars tho so we gotta cap it there. premium service tbh. thanks for listening to my ted talk.”
9AM - 5:30PM
904 84th St SW, Byron Center
Banks
“I worked with their Loan Specialist, Jessica, who truly went above and beyond. After encountering an error that could have ruined the closing, she stepped in and handled it with genuine care and professionalism. Someone who takes that kind of ownership is exactly the kind of person I’d trust with my finances. She saved the deal, and I’m grateful for her and this branch.”
“Very friendly service! They helped me print off a new debit card after my was stolen and apply for a new credit card. Whenever I have problems, they ask me to let them know, so we can get it resolved.”
“Very friendly and helpful. The workers are taking precautions very seriously and was flexible with me since I don't have a car great conversation. Pamela is Amazing and Destiny was helpful. I don't have a bank account but I am highly thinking of getting one now with chase!”
9AM - 5PM
102 W Main St, Hopkins
Banks
“I had a very unique circumstance with a line of credit and Pam P. was extremely helpful. She took extra time to find an answer. I appreciate the hard work. Big fan of the customer service provided by Pam and Macatawa Bank”
9AM - 5:30PM
5986 Metro Way, Wyoming
Banks
“While I was away on vacation last week, unfortunately, I misplaced my debit card the day before we left to come back home. I went to the bank once we arrived home, and at the first branch I went to, their card machine was down. After numerous attempts to make me a new card, they called over to a nearby branch and let me know that their card machine was working. Perfect – I went on my way! I got to the next branch (metro), and apparently, it was a whole company-wide system glitch, so no one’s card machines were running. I was about to leave, and one of the tellers (I am SO sorry I forgot her name!) said, “Wait! We just got an email that the glitch has been fixed! I can make you a new debit card!” I was so excited and grateful (because I was planning to go home for a few hours and go back later that afternoon). The teller made my card quickly and professionally, and was as kind as they come. Addressing me by name, asking how my day was going between lulls, and apologizing for the initial experience with the card machine. She gave me my card, I thanked her for her great customer service and help, and I was sent on my way. Starving, I ran across the street to grab a quick bite, and when I went to pay… my brand-new card was declined…Luckily, I had cash, so I paid and ran right back to the bank. But still, a little snag in my day. I walked in, and the same teller smiled at me and said, “Well, well, welcome back!” Right there, she put me in a decent mood even though I was annoyed that I had to return. I told her my card declined, and I was curious why that was. She did some research on her end, and with no reason as to why, she then ended up having to call Customer Care. While she was doing that, she offered me a spot in their waiting area, told me I could grab a water or make a coffee, and that she would check in soon. While I didn’t need a beverage, she was still so warm and welcoming that I couldn’t even be upset. She followed through and did what she said she would do, and checked in on me, saying it shouldn’t be too much longer. When she was finished talking with Customer Care (IT), there was another glitch. When my new card was made, it showed an error (even so small that she wouldn’t have even caught it the first time around). I then waited for yet another card to be made. Before I could even get the new card in my hand, the teller said, “I want to test this card first to ensure it works properly. While you have been so patient and pleasant, I am sure you don’t want to come back a third time.” She had me go to the ATM in the entrance, and sure enough, it worked! I thanked her many times, praised her again for her readiness to help, and thanked her for keeping me happy even in a very impatient time.”
“♿ Accessibility• Ramp access = Yes• Wheelchair-accessible Entrance = Automatic• Wheelchair-accessible Parking = Yes, but only one spot.? Features• A walk-up AND drive thru ATM• In-person tellers to help you? Atmosphere• Small branch office• Cozy fireplace? Cost• Cheaper than most banks? Service• Excellent service• Helpful and friendly staffIf you have found this review helpful, please smash the ? icon.Thank you.”
“Don't pay attention to the bad reviews. We had a wonderful experience at this branch! Ignacio was super helpful and quick. Everyone greeted us and wished us a good day.”
9AM - 5:30PM
6206 Kalamazoo Ave SE, Kentwood
Banks
“I had to get a wire transfer done late on a Friday afternoon. The recipient did not feel it could be done by close of business, and I would have to return the next day. This would have involved a major inconvenience for everyone. However, I explained the situation to Maria P, and she was able to expedite the wire transfer, and I was done just prior to close of business. Great service !”
“The Byron Center branch is great. Everyone is welcoming, kind and patient. Nolan, the branch manager does an amazing job and it shows by how smooth things are run by his staff.”
“I had an exceptional experience working with Geoff at the Byron Center branch . I needed important documents for a loan, and he truly went above and beyond to help me get everything together quickly and accurately. From the start, he made me feel like a priority.
Geoff was professional, responsive, and incredibly efficient. Already overwhelmed I turned to Geoff and he turned a stressful situation into one that felt smooth and manageable because of his dedication and attention to detail. It’s rare to find someone who genuinely cares about delivering that level of service.
I’m extremely grateful for his help and highly recommend working with him if you have the opportunity!”
10AM - 7PM
355 54th St SW, Grand Rapids
Banks
“Recently opened a banking account with the Assistant Bank Manager(Binh Nguyen) and was provided with some great insight on how to build my credit. Good advice and service!!!!”
“I want to give a major shout out to this branch! I recently opened an account and had been waiting on my bank card. Of course I’m a last minute type of gal and needed asap. It still hadn’t come in the mail the day before I absolutely needed it. I called this branch 15 min before they closed and headed there. They printed a card for me and were so kind to help me out. I got there as fast as they could but they told me to take my time and drive safe they’d be there to help when I got there. BIG KUDDOS TO THE CLYDE PARK BRANCH!!! Thank you!!”
“The staff was patient with my questions and answered me to the best of their knowledge. They helped me to setup my teenager's first checking account and took me through all steps. Thank you so much.”
9AM - 4PM
6737 Division Ave S, Grand Rapids
Banks
“So far, I've had an awesome experience. I've had the pleasure of working with 2 of their associates and they've been amazing this past month. I needed help in opening a business account. And Matt at this location was super helpful, made the process really easy and even did a follow-up with me. The following week, because he had noticed a mistake. I had made and one there to make sure that I didn't need to update the information.Overall awesome service and a shout out to Matthew Vanderklok!!!”
“MIKE & ANDREA!Went in with just a few simple questions and those two gave me more help and direction than I knew I needed! 10/10 recommend their professionalism and knowledge!”
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“I have been going to United Bank in Dorr for forever and they have always given exceptional service! Bridgett is my go to girl at United, she is always so professional and helpful!”