This CVS location provides a pharmacy and general retail services, including photo printing. Customer experiences with service are mixed, described as very hit and miss. Several reviews highlight exceptional and outstanding service from specific pharmacy and store employees, noting they go above and beyond, are attentive, helpful, caring, and compassionate. These staff members are commended for their dedication, attention to detail, and willingness to assist with prescriptions, including helping to lower costs. However, other feedback points to an unprofessional and annoyed pharmacist who is reluctant to discuss medications with customers, directing them to read package inserts or consult their doctor instead. The store is noted for offering benefits like Extra Care Bucks. While some visits result in a positive and efficient experience with genuinely helpful staff, others are frustrating due to perceived poor customer service from certain pharmacy personnel.
If it means anything these days, to have the people with the responsibility of c a r i n g about what you have been prescribed wont hurt you means alot and how professional you are will always establish you, from everyone else....
December 2025
It was a great employee at the 9 mile Ferndale location that was friendly and very helpful. I would like to give him a shout out. He was a white guy with dreadlocks. I didn't get his name, but thank you so much again .
September 2025
The employees at the CVS pharmacy on west 9 mile in Ferndale Michigan are awesome. They all are very helpful and friendly.
