Verizon's Fort Gratiot store is dedicated to providing customers with the latest mobile and 5G home internet solutions. Customers have praised the helpfulness and dedication of the staff, who strive to ensure every visitor is satisfied, regardless of how long the process takes. Many have expressed appreciation for the great service they receive, especially during the purchase process. However, some reviews indicate that assistance can diminish after a sale is completed, with one customer noting issues related to a phone transfer service. There have been significant improvements in the store's service quality over the past year, with a more effective and skilled team noted by customers. While most employees are described as friendly and helpful, there have been isolated incidents of less favorable interactions, highlighting the need for consistent customer service standards. Overall, Verizon's Fort Gratiot location aims to create a positive experience for its customers, with options for in-store and online services, including appointment scheduling and order pick-up.
I went in to make an appointment with Jake a new employee who works there, but he starts Monday June 1st. The young lady has no idea what his hours are?? So I will go in the morning to make an appt or hopefully be seen.
December 2025
Marlon and the staff jumped in to help me port over my phone while I waited. I picked up my new S25 Ultra and switched over from tmobile. Marlon multi tasked and helped other customers as I was waiting for things to load and handled everything very efficiently. He answered all my questions and was personable.
November 2025
Good People, Easy to talk with, and do there best to assist you with your issues, seem to have experience in the Cell phone info! I will go back and see them anytime I have problems with my Cell phone or just simple things !
