AutoZone on S. Division Ave in Grand Rapids, MI, is a prominent retailer of auto parts, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently praise the staff for their helpfulness and expertise. Many highlight the knowledge and kindness of employees, such as a young man who assisted with patience and politeness, and a young lady at the counter who provided excellent support. One standout experience involved the management team, who went above and beyond to assist stranded customers by finding a local mobile mechanic when their vehicle broke down. This commitment to customer service has left a positive impression on many. Additionally, the quality of parts, especially Duralast, is noted to be reliable. While some customers wish for extended hours, the overall sentiment reflects a strong appreciation for the service and support provided at this AutoZone location.
Stopped in to test batteries out was helped by Aarron , very helpful , great service made my day!
June 2026
I had a great experience at AutoZone thanks to Scot G. I had a flat tire and he went out of his way to help me and made the whole situation so much easier. He was friendly and genuinely cared about helping me get back on the road safely. I really appreciate his kindness and excellent customer service. Thank you for going... read full comment
June 2026
Very helpful, even though they didn't have the part I needed.
