AutoZone in Grand Rapids, MI, is a well-known retailer of auto parts, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the helpful staff, with employees like Kelly and the assistant manager going above and beyond to assist with battery replacements and other needs. They are praised for their genuine attitude and willingness to help, making the shopping experience smoother and quicker. However, some reviews mention that the staff can lack personality and customer service training, with simple gestures like a smile or greeting missing at times. Despite this, many customers prefer this AutoZone over others due to the helpfulness and dedication of its employees, especially when dealing with car issues. Overall, the store is recognized for its wide selection of parts and the caring effort of some staff members, though improvements in customer interaction are suggested.
Driving in a rainstorm- drivers side wiper blade flew up and off! Decided to look for an AutoZone. Easy entrance off of Eastern. Didn't have a clue what I needed but they did! In and out and installed in less than 10 minutes. Impressed and Grateful. More rain and hail on the way home...Grateful.
April 2026
Friendly.service, took me in when they were about to close. Installed the new battery for me!Super nice
January 2026
Friendly staff. They usually have what I'm looking for.
