Best Buy is known for its excellent customer service and knowledgeable staff. Many customers have praised employees like Johnny, Holly, Jacob, and Hannah for their helpfulness and attention to detail. Johnny assisted a customer with finding a suitable TV and resolving an issue with a Best Buy card, ensuring a smooth experience. Holly and Jacob were recognized for listening to customer needs, while Holly and Hannah in the computer department guided another shopper in selecting a laptop that fit their budget without pressure. Justin also received commendation for dedicating two hours to help a customer with computer parts. Customers appreciate the convenience of the Best Buy app for ordering and in-store pickup, although some faced minor issues, such as with a Fire Stick setup. However, a few reviews mentioned the potential discomfort of being approached multiple times by staff for assistance, which may not suit everyone, especially introverted shoppers. Overall, Best Buy is a great place for electronics, offering a range of products and a staff committed to customer satisfaction.
Best Buy is pretty good if you remember that the employees work on commission and they make the most money for selling their in house warranty.
August 2026
Help find what I needed and installed too. Thank you.
July 2026
I have the plus membership and buy most of my electronics from Best Buy. Most of the employees are super friendly. There is one employee in tech support area that can be short and dismissive but others make up for it.
