Apple Woodland is a busy store that offers a range of services to Apple product users. Customers appreciate the knowledgeable and helpful staff, with many praising specific employees for their kindness, patience, and ability to explain things clearly. For example, some staff members are described as super knowledgeable and efficient, making the experience enjoyable and stress-free. Employees like Amanda, Icey, Benny, Jared, and Devon have received high praise for their dedication and helpfulness, often going above and beyond to assist with software issues, device navigation, or trade-ins.
However, the store can also be hectic and crowded, with limited seating and a sometimes disorganized atmosphere. Customers have noted that getting problems fixed can feel like luck, depending on which employee assists them. Some employees have been less patient or attentive, which impacts the overall experience. Despite this, most customers leave feeling grateful for the staff’s efforts and support. The store also handles product pickups efficiently, with short wait times for pre-orders, although some comments about store atmosphere and customer service tone have been made. Overall, Apple Woodland is a place with dedicated staff that, when providing good service, makes customers feel valued and understood.
Relative to other Apple stores this location definitely deserves 2 stars. The amount of times I walk in for either a pickup or to buy ear tips or whatever they greet you immediately just to tell you to go stand in the back and wait 20 minutes for someone to acknowledge you just to then be even more confused why you’re... read full comment
September 2026
Shay is the GOAT. Great customer service, and was a great help to me in upgrading my phone.
September 2026
Sept 21, picked up new iMac, our 3rd. Ed (Edgar) and Koby worked with us so well to migrate data from cloud and hard drive, set up our new iPhone 18’s too. The day was long and productive. These two Genius Bar guys are awesome.
