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“So far so good. Parts that were used 3 months earlier were replaced and thought to be defective. No charges and it appears the problem is resolved. Very grateful.”
7AM - 12:30AM
5500 44th St SE, Grand Rapids
Car Rental
“Renting a car while visiting family in Grand Rapids, we had a positive experience with National Car Rental. Having status, we walked right into the parking garage and picked any car we wanted. Easy!”
7AM - 12AM
5500 44th St SE, Grand Rapids
Car Rental
“As I would expect and have come to receive from Enterprise Rent-A-Car at the Gerald Ford international airport, they provided me with an excellent vehicle that met every need of my trip based on the weather, road conditions, etc etc. The sales staff was very knowledgeable and stayed with me every step of the way until I was completely satisfied on the vehicle I would be checking out. I did not catch the sales person's name but she was fantastic.
Hats off to you Enterprise. You have done an excellent job in hiring this person to work in your sales force and I would recommend Enterprise to anyone that is looking forward to a smooth pickup and drop off in their rental car needs.”
7AM - 12AM
5500 44th St SE, Grand Rapids
Car Rental
“Enterprise dropped the ball . We went with Alamo and will continue too in the future . There service is great . There people are respectful and they seem to care about there customers so thumbs up to Alamo.”
“Rented a vehicle for my wife and daughter to drive to Chicago for the weekend. Originally booked a full size car but made a last minute choice to upgrade to a small SUV. Aaron at the branch was friendly and accommodating.
Turns out my daughter left a backpack in the car which we didn’t notice was missing for 2 weeks. I called the branch and they had it in their lost and found. The backpack’s contents were completely intact. So they certainly clean the vehicles after each use.”
“As someone who rents over 100 cargo vans a year. This is without a doubt the best enterprise truck rental I’ve ever been to. Nathan, Christian, and their team go above and beyond for my business needs. Their inventory is the best I’ve seen in the country. their customer service is incredible and Im always relieved when I get to rent from this location. I couldn’t recommend them enough.”
“Ok, they don't tell you on their website that they don't take Debit cards so I was pissed when I went to pick up my car and they said I have to have a credit card. Luckily I had a card, but it could have been a different scene if I didn't have one! Poor customer service!”
“Overall it was great. However, it needed a thorough car wash when I first got it. Also, I found it weird that while renting the vehicle, I got a call saying that vehicle was sold and I need to swap it out. Uhhh, no. Swapping out the vehicle I rented for over 1000$ is NOT in my vacation itinerary. But I found out it wasn’t required and could just return it on the return date. But a phone call like that causes quite a problem.”
“Great service team. My car was not a fit for me. Mazda controls are awkward and anti-intuitive. It was too small for me and not terribly well-cared-for. I'll use them again because of their staff but will be pickier about the vehicle.”
“I know your in Vegas but do you really need slot machines in the rental car building. You already got them at the airport gate, baggage claim and you are most likely going to be around vending machines a lot more in your drives. That is really the only observation. Otherwise it’s just a normal rental car place”
“This was my first time renting a car ever and this location and the staff made it very easy and enjoyable, right down to explaining the coverages and what i needed to do. The staff was also super personable and friendly which is always a huge plus for me. DEFINITELY using this location again for my next family vacation!”
“Tina and Stella could not have been sweeter and more professional. They went above and beyond to help me get mobile, and were kind and informative the entire process. Highly recommend this rental spot specifically because of the service these ladies provided.”
“I'm 77 years young, I have been in numerous instances programs, and I find that this one is the BEST one so far.. keep up the great work Sarah ( my Mexican connection) LOL..LOL”
“We will continue to rent vehicles for our vacations through this location! We have rented twice in the past year, and they've never been anything other than helpful and quick with the processes. I'm not sure of the male employees name but he's a taller white dude with facial hair and he's the best! He's gotten us right everytime we've came in even during a time where we messed up our rental order. This a great location for your rental needs! Good deals and the vehicles are always clean!”
9AM - 12PM
640 28th St SE East, Grand Rapids
Car Rental
“Jessie saved the day! There was an error made on my reservation and Jessie saved me a whole day of driving and money! Thank you for your excellent customer service!”
“Budget saved the day!! Great customer service! Enterprise didn’t honor my reservation for 7 passenger vehicle, then lied and said they called me. I will only use budget for my rental needs. Thank you Julie and team!”
“After dedicating over 30 years to a different car rental company, I’ve truly come to appreciate everything Avis has offered over this past year! ?
From seamless bookings to fantastic customer service, my experiences have reshaped my perspective on what a rental company can achieve for both business and personal journeys.
Thank you, Avis, for showing me what I missed out on! Here’s to many more miles together!”
8AM - 12AM
5500 44th St SE, Grand Rapids
Car Rental
“Our experience at the GRR counter was awesome. Shellie T. Greeted us with a big smile and a kind “How can I help you?” It was late. We were tired. Shellie got us checked in for our rental with lightening speed and even upgraded our rental. Such a smooth, effortless car rental experience thanks to Shellie!”
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“This was a very positive experience at LaFontaine Lincoln! The service technician was very easy to understand and very patient with my questions. I'm very pleased with my experience.”