Hotels in Grand Rapids, MI

“Wanted to stay near FMG, took a chance on Country Inn & Suites and was not disappointed. The lobby was clean and the staff were friendly, and who doesn’t love fresh coffee & cookies after a long day on the road?
Our room on the third floor looked out at Beltline and 96, and while we could see lots of traffic we heard nothing of it. In fact, we were pleasantly surprised at the quietness of the room overall. It was a very clean, comfortable stay.
Bonus: the door to the room doesn’t make a sound when it closes behind you. This means you don’t have to hear anyone else go in or out of their rooms nearby either.”

“Nearby activities: Restuarant in parking lot is fabulous! Eatery in hotel just as great

Noteworthy details: There for work. ALL staff was courteous, helpful, neat & clean. We never had a need that wasn't swiftly dealt with! Would go back again!”

“Holiday Inn Downtown has EXCELLENT SERVICE!! The Front Desk has welcoming smiling faces. They was very polite. The Lobby Attendant Margarete was so helpful. I asked her for ideas and directions. She was a big help‼️ I told her she should become a Concierge. The lobby and restroom was nice and clean. I would definitely revisit this location again.

-Lucy”

“Been there several times and it's always a first class experience. Staff provides A++ customer service. Rooms are big and clean. Our room didn't have mini frige or microwave which would be a nice addition. Some room views are beautiful and some not. Rooms with view of river are nice to have”

“I recently spent two nights at this hotel while in the city for work, and overall, I had a great stay. Parking was easy with both self-parking and valet options available. The front desk staff were exceptionally friendly and welcoming, and the lobby was spotless with a fresh, pleasant scent — a great first impression.

My room was beautiful, modern, and very clean. I especially loved the cozy corner sofa and table, which made the space feel more like home than a typical hotel room. The bathroom was well-equipped with both a tub and a standing shower, though the sink area was a bit smaller than expected.

I did try the on-site restaurant — while convenient, the prices were on the higher side and the food was just okay. If you have other dining options, I’d recommend exploring those instead. There’s also a Starbucks in the lobby, though be aware it closes at 2 PM, which was earlier than I’d hoped. The mini market downstairs was helpful for quick snacks, but I was expecting a wider selection.

A highlight of my stay was the housekeeping staff, especially one kind lady I encountered twice in the main lobby. She greeted me warmly every time, even called the elevator for me — truly a standout in terms of hospitality.

I also took advantage of the gym and pool, both of which were very clean and well-maintained. Unfortunately, the sauna was closed for maintenance during my stay. My room was located near the elevators, and it did get a bit noisy, especially with music playing in the hallways late into the night, which made it harder to fall asleep.

Despite a few minor inconveniences, I’d definitely consider staying here again. The cleanliness, comfort, and friendly service really stood out.”

“I have stayed at this hotel a few times within the last few years. Always book the same type of room with the city view. Usually don't have any issues with the room but this time around there was a huge stain on the carpet next to the bed that looked like could've been wine, the lamps beside both sides of the bed are hanging by a thread and the blackout curtains didn't work. Besides the issues with the room, the staff is always very friendly.”

“This Roadway Inn is amazingly clean and comfortable. Thanks so much to J for the friendly check in. Bed was super comfortable. So much more than we expected for a budget stay during our cross country trek!”

“Can’t lie, I wasn’t expecting much from this place but it was the best I could get in my circumstances. I was pleasantly surprised! Despite the somewhat sketchy vibes, the desk staff was super helpful and the room was great for the price - beds weren’t uncomfortable and the adjustable AC was good enough to keep the place cool in 92 degree weather! Definitely would stay here if I ended up in town again!”

“This hotel staff was amazingly friendly and helpful. My daughter was having surgery at Corewell Health South Pavilion early morning. So we stayed overnight as the hotel was conveniently located 4 minutes away.

Sadly I booked through booking.com which I want to stress I WILL NEVER DO AGAIN. There was a problem and the company was a nightmare to work with. Justina and Serena went ABOVE AND BEYOND TO HELP ME DEAL WITH booking.com. Words cannot express how grateful I am for those two. I’d give it a 10 star if I could for service

The rooms were clean and quiet.”

“This is my favorite hotel in Grand Rapids- hands down. The staff is wonderful and the management as well. Every time I walk in I see my name on the IHG board ( I LOVE THIS) and it makes me feel like a VIP...so thank you! The breakfast food is top notch and delicious and there is a happy hour 3 days a week with wonderful beverages and dinner food. The amenities like the pool, hot tub and gym are always clean and operational and so fun!!! The rooms are wonderful and if there is an upgrade available, the staff ALWAYS takes care of me and I truly appreciate it. This hotel has a wonderful ambiance as well. I'd like to give a shout out to the staff who took care of us on our recent stay- we got checked in by Lex at the front desk and she was so helpful, friendly and welcoming and also a BIG Thank you to Logan Kejbo ( GM) he was so very attentive to all the details (and always a smile) and made everything that was good- even BETTER! Thank you!!!!”

“We just stayed here this last weekend. Great downtown location. Within walking distance to any main venue downtown. Room was small, but we were only sleeping there, not hanging out. Front desk was super nice. Only complaint was there were only 2 bath towels in the room, no wash clothes. Also I LOVED that we needed a key card to use the elevator, so it felt very safe.”

“Stayed 2 nights. Pool and fitness room available but we didn't use. Gentlemen that looked after breakfast was awesome! He made sure that the egg trays and hot biscuit trays were always full and available. He always checked to make sure that guests were happy. We had eggs, fruit and toasted bagels the first morning and made our own waffles the next morning. Good value for the money.

Rooms: Rooms were average and featured coffee makers and fridge.

Nearby activities: Plenty of shops and restaurants nearby.

Walkability: Can walk to restaurants and shopping (Meijer's across the street)

Food and drinks: Good restaurants nearby”

“It was a great stay, for many days and the staff took care of every need. Salome kept the room clean and fresh, and Sunny was able to help with any issue that arose. Breakfast was appreciated and the hotel is clean, fresh and in a location that offers easy access to the whole city. Thank you to the whole staff.”