Members First Credit Union is a trustworthy, caring, and enthusiastic financial institution where members are also owners. The staff is consistently described as amazing, polite, helpful, and brilliant, working to minimize financial stress and maximize happiness for members. Reviews highlight excellent customer service, with specific praise for smooth and enjoyable experiences, especially during loan processes. The team listens carefully, builds relationships, and takes member needs seriously, helping them succeed and go after what makes them happy. Many members express love for the credit union, noting its reliability over the years and its ability to provide helpful solutions, including consolidation loans. The overall sentiment is extremely positive, with members stating they are happy, grateful, and highly recommend MFCU.
First of all Abel is the one I love to go to for my needs, he's always polite understanding and very helpful to getting you back on track, someone who cares about you and your credit he is always going to seek the best option for your needs he is the go to guy I hope he will always be apart of MFCU credit union
October 2025
I had an emergency occur and Melissa was very pleasant and invited me into her office to help solution solve this issue. I left with a solution and feeling better about the situation thanks to her. Kudos Melissa !!
October 2024
Very friendly and professional staff. Mika is very patient and always greet you with a smile. Great customer service. I am a regular customer at the Kentwood branch. Satisfaction each and every time.
