Preferred Credit Union is described as great and amazing, with many reviewers calling it the best. The staff receives high praise for being nice, welcoming, professional, and wonderful. Specific highlights include employees who are helpful, knowledgeable, and a joy to talk with, making banking days fun and visits feel great. The team is noted for providing incredible service, such as assisting with loans, savings, and new accounts, even staying late to ensure members are taken care of. Many members have banked here for over 20 or even 40 years, recommending it as their bank of choice for its excellent experience.
Spoke with a loan agent by name Genie she was extremely helpful made my day better than it was I appreciate the efforts and lengths she went to help me out she deserves a raise thank you !!
May 2026
I've had many years of exceptional customer service and am proud to be a member of Preferred Credit Union. Recently the bank manager and the collections & account manager went above and beyond helping me when my account was hacked. I am so thankful for their patience and knowledge.
May 2026
Deanna and Cari did a great job of getting us through a difficult request! We went to this branch to do a transfer from a sister credit union in Jackson, Mi, were closing on a house the next day and needed it! Long story short they made it happen, so grateful! Great job great costumer service!
