About U-Haul Moving & Storage at Centerpointe Mall
U-Haul Moving & Storage at Centerpointe Mall offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers can also utilize portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane, and online reservations, making it a convenient choice for both local and long-distance moves. The service at this location is generally praised, with staff members providing helpful and friendly assistance. Notably, some employees are commended for their professionalism and cheerfulness, which helped customers during frustrating situations. For example, one staff member helped resolve a trailer issue and coordinated with another office to ensure customers could get back on the road smoothly. However, there are concerns about vehicle safety and maintenance. Some trucks, especially those with high mileage, are not well-maintained, exhibiting issues like pulsating brakes, loose front ends, and poor alignment, which raised safety concerns. Additionally, older wiper blades were not effective, and vehicles nearing 200,000 miles may need updates or retirement. The rental process via the app is mostly smooth, though some customers found the key pickup and drop-off instructions unclear, leading to lines and waiting times at the office. Overall, the location provides good service and helpful staff, but vehicle safety and clarity in the rental procedures could be improved.
My first rental truck was defective but they replaced it immediately. Friendly and responsive.
February 2025
I got the pleasure of working with Keshia this time and she was AMAZING. Everything I come here the service is better than the time before! I am so pleased with this service.
January 2025
Very helpful, took someone else problem & helped us with the solution for it. Left the U-Haul satisfied.
