The UPS Store #3718 in Grand Rapids is a friendly, well-maintained location that offers a range of services including packing, shipping, printing, mailbox rentals, notary, shredding, and faxing. Customers consistently praise the helpful and polite staff who make the experience easy and enjoyable. Employees like Marisela, Shakira, Jannine, and David are noted for their excellent customer service, going above and beyond, even assisting past closing times. Visitors appreciate the store’s quick service, clean environment, and minimal wait times. Overall, the store is known for its caring staff, helpful attitude, and commitment to customer satisfaction, making it a trusted choice for various business needs.
Great team, willing to help and problem solve! Sam and MacKenzye are most helpful!
January 2026
Devon is single handedly the reason I keep returning to this store. He has repeated assisted me with a variety of transactions and has never been anything but polite and incredibly knowledgeable. I hope that he is valued and recognized by this store for all of his efforts.
December 2025
Always good service experience here. Very helpful. No issues. Thank you.
