The Verizon store in Grand Rapids offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient pickup, same-day delivery, or free two-day shipping, with additional options like express lockers. The staff is known for being knowledgeable, professional, and friendly. Customers appreciate the helpful assistance, whether setting up new phones, adding lines for business, or replacing broken devices. Many reviews highlight staff members who go above and beyond, making the experience quick and easy, and providing helpful advice on phone options and accessories. Customers also mention the importance of scheduling appointments or visiting early to avoid wait times. Overall, the store receives high praise for excellent customer service, efficient processes, and a wide selection of in-stock accessories, making it a trusted place for mobile and internet needs in the area.
Juwan was so helpful and patient helping me set up my new phone! Very nice staff would recommend!
August 2026
Awesome service !! Great dispositions, polite attitudes, real down to earth crew , they made a person fell honored and so now I’m a new client of Verizon. Very happy to be! Thank you Ben and Juwan!! Great experience
August 2026
Verizon Ben - is very very amazing!! Helpful knowledge friendly all around GREAT!
