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“I came into this store worried about a damaged iPhone 16 Pro Max. Because of the courtesy, knowledge and assistance of Marcus, I left feeling much better. He helped me though the Asurion damage claim process that scheduled a repair van to come to my home. The patience and service of Marcus are much appreciated.”
“Shaun is the best! He was very welcoming both times I came into the store - once to troubleshoot what was wrong and then learn about my options which led to ordering a new phone and once to transfer all my data from my old phone to the new phone. He managed to help multiple customers at once and keep an upbeat personality and contributed to making it a positive environment. I'll definitely be back to this Verizon store, it's very conveniently located near many other stores and restaurants. Thank you Shaun!”
“This is my second time going to Lake Effect to fix my phone. Both times the issue has been resolved in less than 30 minutes and for a very good price. I feel silly for wasting so much money in the past when my phone would break down. I will definitely be going to Zak in the future for any issues with my phone and when I want to get a new one. Lake Effect really is service you can trust!!”
“Justin was extremely helpful and kind, got my wife and I set up and ported over from another carrier, smooth process and knowledgeable specialist. Very transparent and not at all pushy, helped us with our questions and got us taken care of. Definitely recommend if you are in need of a new phone, watch, iPad, internet, tv, and any other wireless services! Thank you Justin!”
“I went to talk to Philips an AT&T store and it was quick it really resolved my problem because he got all the people sometimes new you don't know what he's doing the guy Felix it was quick to resolved my problem quicker I recommend the store to everybody go to the store looking for the guy named Felix have a good day”
“I replaced my old MacBook with and newer used one and they were friendly, helpful and knowledgeable. Fair prices. I drove up from Kalamazoo and it was worth the drive. I have used them for 20 years I think.”
“I don’t even have words for the terrific service I received from Sean M. Had I met him before a series of unfortunate events, I would’ve stayed with T-Mobile. He deserves a raise, a gold star and whatever else your company can do for him. Don’t lose this guy. He’s a gem! His care gave me years of life back that previous encounters with the customer service department took away.”
“Brandi was so kind and helpful throughout the whole process. She ordered the correct new screen for my phone and it was delivered quickly the next day and then she helped me out and got my new phone screen on in under an hour so I could make an appointment! It was a great experience and I would highly recommend!”
“Isiah was hands down Amazing!! I had been getting the run around for almost a week going to other AT&T stores and calling them. I finally went to this location and within less than 45 minutes he was able to completely take care of every issue I had. He was very patient with me and kind. I will defiantly be back if I need to and tell everyone if they need something to go see him!”
“I worked with Keith today and what a great and knowledgeable guy! I bought from him because he was so honest and not pushy. I don’t think he made much money on me but his kindness towards me made one of my best sales experiences ever! It was the high point of the week for me! I am a Luddite so I need a little extra help!”
“Fortune was amazing!! He was so kind and helpful and waited waaaay longer than he should’ve had to in order to help me out with getting my phone set up! Genuinely such a great experience, would recommend!”
“This guy is a total pro! I'm very impressed with Ahmad and his crew here at this Metro/T-Mobile location. I bought a screen-protector there yesterday for my Moto G phone, and the clerk applied it to my phone perfectly at no extra cost. Not a speck of dust or little hair or anything, just expertly done - far better than I was able to do on my own. Highly recommended!”
“Osama is a great guy. I bought four devices from him, and he gave me a very good price. He was professional, helpful, and easy to deal with. I highly recommend him!”
“I went into the store stressed after my phone went black from repeated drops. Abdul set me up with a new phone, didn't let me leave until my phone was set up properly. It was having trouble connecting so he had to call customer service. It was taking a while but he reassured me that he wasn't leaving until my phone was fixed. His shift was over, but he stayed over to help. Great customer service!”
“Came in with an issue with service unrelated to the store and Taylor and her fellow associates took time out of their busy evening to successfully help me out. Much appreciated and recommended.”
“Joe at the East Beltline T-Mobile was exceptional! Answered all our questions and gave us the best price for what we needed, was great to be in such good hands, great people at that store!?”
“I had a really nice experience from here. Nice and professional staff helped me to activate the prepaid sim from walmart. He connected this case to his colleague by phone and the process was real smooth and pleasant. Nice to have this experience.
Thanks Mohamed!”
“Muhammad was very helpful in switching the service over from my mom’s old phone to her new phone. Very nice guy. My mom also wanted me to point out that he was playing very good music in the lobby!”
“Mica was the most helpful and professional employee. She told me how to get a phone only plan and helped me understand how to get my new phone set up. She was very helpful from Thursday evening when I stopped in for some help, to Sunday when I came in with my new phone. The store has no AC, and was very warm, but she didn't complain, just helped me with everything I needed. Thanks Mica!!”
“It was on Monday for a phone call and the two girls were very helpful and incredible even though there were a lot of people...they treated me wonderfully...I will return very soon incredible service from Metro”
“Lupe is the Goat ! lol her patients . All the bumps we had to to skip together. Never was rude to any and she was dealing with customers while she was helping me . Love my visit”
“Best in my opinion I had a problem with my phone, it was hacked by bad people, but mr. Mo helped me, did not ask for his hard pay despite his insistence, and someone liked to help and told me if I had a better problem I could solve.”
10AM - 8PM
2017 Division Ave S, Grand Rapids
Mobile Phones
“Very friendly and knowledgeable customer service representatives. Extremely helpful, and reasonable prices on cellular service. I would definitely recommend this company to everyone I know.”
“Came to get a phone after 2 different stores declined to give me the offer that boost sent me in my email walked in explained my situation and the 2 gentleman working were extremely helpful and very noce i greatly appreciate them for doing what the other stores wouldn't do!!!! Joe and Ryan are the man!!!!!”
“Tony and Colin are the sharpest tech guys I've ever met. These gents not only know everything about technology, they were patient with me and taught me how to do everything I needed. Helped me get wifi too”
“I had a very helpful and knowledgeable gentleman get me set up with a new phone today. He found exactly what I was looking for and transferred all my contacts and apps over by the time I walked out the door. I've had Cricket for a least 10 years now and have not had any issues. I'm sorry I didnt get the guy's name, but he provided A-1 service!”
10AM - 7PM
4385 Kalamazoo Ave SE, Grand Rapids
Mobile Phones
“Korban is fantastic! He is efficient, friendly and knowledgeable. He assisted us with switching my mom and I's service from AT&T to add us to my dad's plan. He explained the process, the plan rate with three phones being that my dad is a legacy Cricket customer, and answered any and all questions with ease. Korban is very personable too, I would definitely go back to him if I needed help with anything!”
“ThiS guy is very amazing the store is clean and it smells very good I will definitely recommend any one to come here keep up the awesome work thanks again ps he might need a raise demarco lee”
“The young men that helped me today are doing a great job! I accidentally broke my phone and they were able to get all of my service transferred to my new phone including pictures! They both worked diligently on my phone and were able to help others! Thanks T-mobile on Michigan/Diamond Ne! 1st shift on 7-16-26! Thank you guys and keep up with your work!”
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“Have been at this store several times and Shelby and other staff here have been so helpful! They can always answer questions, provide technical assistance, share phone deals and also sell all the accessories needed. Thank you!”