The Xfinity Store by Comcast in Grand Rapids, MI, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers have had positive experiences with knowledgeable staff members like Kendal, who is praised for being helpful and addressing concerns efficiently. Jaqueline also received commendation for her exceptional service, although some customers expressed dissatisfaction with management's demeanor. Charles was highlighted for his quick and effective assistance in setting up phones and troubleshooting issues, earning high recommendations. Carl also received praise for helping customers with new accounts and providing valuable information. Additionally, the store has addressed customer concerns promptly, exemplified by their quick response to property damage related to cable line relocation. Overall, the Xfinity Store is seen as a reliable place for customers to get their needs met with friendly and competent staff.
Great service! The Beltline store had the phone I was looking for, even though the customer service phone line said they didn't. The agent was easy to speak with and listened to us and helped us make the right decisions. Overall, a great experience!
July 2026
Had to come back just to update my payment card. Went this morning Alex was customer service rep. Absolutely 5 star service. Why can't person who greets you just update card info. Would have been at least an hour wait just to do this. Best to make appointment.
July 2026
Usually quick service. Not always happy with the outcome. Most employees are friendly
