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“My ipad air screen was not working. It was cracked, I Brought it here to see if it could be fixed. They tried a couple of easy, non-invasive techniques first which, did not work but I appreciated anyway. When they finally had to replace the screen , they did so in less than one hours and for a reasonable price. I would bring my ipad back here to be serviced again.”
“Great experience at TCC - Verizon! Jesse E was very helpful, attentive, as efficient as possible, and overall just personable and positive. I was pleased with my experience and would highly recommend to others.”
“Joey, at this AT&T store, was absolutely outstanding. He was friendly, knowledgeable, and genuinely took the time to make sure everything was explained clearly and handled correctly. You can tell he truly cares about his customers and runs the store with professionalism and integrity. The entire experience was smooth and stress-free thanks to him. Highly recommend this location and especially Joey if you want top-notch service!”
“It’s not often I’m both impressed and surprised, Zac runs a great operation downtown! Good prices, knowledgeable, and friendly. Great selection of electronics, if you’re ever out and about downtown during the day, give him a visit.”
“Bailey provided outstanding service! Very helpful and efficient. Was able to get all issues solved in a timely manner and got us the best deals possible for adding a line to our plan.”
“Tommy was super helpful! He spent all the time with us that we needed. We got a great phone for free, and he helped migrate the data from the old phone. We are very satisfied.”
“Always a great experience stoping by this ATT store for all our phone needs and Internet way more than the store done at 44th st Always rude and not patient with customers”
“I accidentally broke my phone screen by dropping a tool on it when fixing my car. These guys helped me get fixed up so fast. My phone is a crucial part of my job, so I asked if they could fix it same day and they said YES! Within a couple of hours of me dropping it off at 4:00pm on a Saturday they had it ready and good as new! I have never had better service! If you need your electronics fixed, go to these guys. Thanks again for helping me, you've earned a lifelong customer who is going to recommend you to everyone I can!”
“Hallie was the most awesome AT&T employee I have EVER dealt with. We had many issues transferring phone service from Verizon, and updates to new phones, but Hallie was patient, apologetic, and most of all a pleasure to deal with for many hours!”
“Went in and met with Lee, did an amazing job getting me the help I needed, went above and beyond to help me I left there Happy he helped me and was so willing to go the extra step.”
“I give Meeka and this store a 5 star review but the company as a whole and their corporate rep is a big fat 0! Here is my story I am a traveling nurse who had to go see my patient upon arrival I learned their phones where off for nonpayment but they had receipts the payment had been made. Although it was made in store in Sparta the receipt said Texas! We went to the store and the owner was no help not offering refund and we called customer care which directed us back to the store said owner had to reprocess payment. The owner again refused so we went to Grand Rapids! Meeka right away was friendly understanding and professional total opposite of what we encountered at Sparta store. She contacted her corporate rep who took some time to get back to her, it left my clients without service another night a patient on oxygen no phones in the home working. I called Plainfield store Saturday and Meeka had some answers from her corporate rep. Unfortunately it was not beneficial for anyone but boost. They wanted my clients to go back to Sparta store for refund then make new payment over the phone or at another store. The problem we now are left with is it is Sunday my clients are on a fixed income and do not have another 100 in the bank so they have to wait for the money to be refunded before they can pay again. Tomorrow is a holiday and banks are closed 4 days have went by and at least 5 will go by maybe more. Meeka did ask for a credit to get account on but it was denied. I’m not sure why a credit is being denied if the client paid it’s not their fault the company put them in this situation and they are refusing to make it right! This is digesting business practices on corporate level shame on them! Thank you Meeka for being professional and understanding, you are what true Customer service is about and if I where you I would consider working for a company who cares about their customers…..if they don’t care about the customers do you think they really care about their hourly employees?”
“Filiberto was excellent! I will not go to any other Boost retailer.
The service at the location is 5 STAR everytime.
Filiberto is very knowledgeable and very professional.
I will drive all the way across town to get service here.
Absolutely the best Boost technician ANYWHERE!
HANDS DOWN!!!”
“Stopped by the Kalamazoo Ave. AT&T Store today(10/29), with a technical issue that none of the other AT&T Businesses could seem to help me with. To my surprise I was met by two very nice AT&T Employee's that were working at this store named Linda and Brandon. By the grace of God they were able to resolve the billing dilemma that I was having. These two worker's really worked well together, were extremely professional and honestly couldn't have been more helpful. I honestly don't think I've ever had better phone service in Grand Rapids since moving here almost 10 years ago. HIGHLY recommend this place!!!!”
“Outstanding experience!- we left T-mobile after being a long time customer as they are going down hill and the store in BC has especially horrible customer service. We stopped in the Verizon store on 84th with lots of questions and the team spent a ton of time with us and felt like they really value and take care of their customers. Highly recommend this store. So glad we changed!!”
“I had thee most amazing experience in this location! The employee Andie (I hope I am spelling her name correctly) went above and beyond to get me and my needs taken care of. I have not had many positive experiences in phone stores, but she made my day so much better! I can't thank her enough for everything. I definitely recommend checking out this location and getting the assistance you need from them.”
“Scout, I believe was the store manager there and she took the extra time to make sure my new phone was working and that all of my prior information transferred over. I have been going to this location for a while now and have been very happy with the service from her store and with At&T”
“Truly helping. Honest workers if you know your stuff so they wont convince you of getting somthing you dont need but thats what most phone companys do or tell there emopleess to do”
“Mica was the most helpful and professional employee. She told me how to get a phone only plan and helped me understand how to get my new phone set up. She was very helpful from Thursday evening when I stopped in for some help, to Sunday when I came in with my new phone. The store has no AC, and was very warm, but she didn't complain, just helped me with everything I needed. Thanks Mica!!”
“I love the place , I got an iPhone at a good price and I love it , I recommend coming here for good deals and kind establishments ? thank you boost people ??”
“Scott is the best person when it comes to knowing about phones or devices... Store is always clean neat and organized Best overall service from a boost mobile store”
“The sales lady when I visited yesterday and today I think her name is Rosie was extremely helpful and very friendly had good suggestions and really really help me out I'm an old guy so I needed that she should be the manager if she isn't I don't know how much she makes but I think she needs a pay raise more employees should be like her”
“Came to get a phone after 2 different stores declined to give me the offer that boost sent me in my email walked in explained my situation and the 2 gentleman working were extremely helpful and very noce i greatly appreciate them for doing what the other stores wouldn't do!!!! Joe and Ryan are the man!!!!!”
“I had a very helpful and knowledgeable gentleman get me set up with a new phone today. He found exactly what I was looking for and transferred all my contacts and apps over by the time I walked out the door. I've had Cricket for a least 10 years now and have not had any issues. I'm sorry I didnt get the guy's name, but he provided A-1 service!”
“Had several phones swapped do to kid breaking them never had problems till now over charging for phone swap. Charging for deactivating phone number to reactivate phone number on top of the normal swap charge other stores charge $25 for the swap and $10 for a sim card if needed charging $20 to deactivate. Never had a deactivate fee before
******* UPDATE *****
There was a miscommunication and the proble was resolved with , a couple of phone calls and everything has been fixed. Thanks for reaching out on the matter. Learning lesson for all of us.”
“Came in to replace my phone that broke, Claudia was working and helped me out big time, I was very very happy with her customer service, she had the same model of phone that I had and was looking for. 10 stars for her no doubt.”
“So I had quite a few issues with my phone, to the point were I was angry and anxious. My account was suspended and the website told me to pay my fee to restore which I did. Sadly it did not work. Cue to the machine eating my money. I go into this Boost Mobile location and THANK GOD I ran into Jimmy! This man not only restored my service and credited what I had already paid, but he went on to fix a long term issue I've had with my microphone, replaced a screen protector professionally and was INSANELY charismatic the entire time through. Every time I go to this location whoever the salesman is there is the one to bring me back the next time. JIMMY THANK YOU! You deserve a raise for being the best!”
“Went into cricket this morning for a couple phone upgrade and was greeted with the best customer service by Maggie which is rare these days, keep up the great work Maggie you are amazing”
“Adrian the store manager is a total G. Super helpful/knowledge/quick, educated me on some things I didn't know. I recommended this store over others in the area. Got new phone with free max for $117 out the door. Good camera and operating system ?”
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“The Grandville ATT store has the best team I have ever experienced in my 30+ years as a customer. Troy, my sales associate is a very gifted professional who listens with intent to make sure he is answering the questions leaving zero doubt during my decision making process. He also leaned the sales lead to assist when there was any question marks in an answer he was about to give covers wish I could have gives him 6 Stars.”