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“They are short staffed and you have to wait a lot of the time but the people that work there are always very kind and sweet. I feel bad that they don't have enough help, but they still have a smile day in and day out. Viola is the best!!”
“I was changing my debit card at this PNC bank and Pearl is a very nice person. His was helping about cancel my old debit card that is scam from some websites that I didn’t not sign up for. I felt bad about it. If anyone looking to do the same thing. I would recommend go to this bank is not busy and manager is very helpful. I’m happy about it???”
“Life savers! I had such a stressful day yesterday and it didn't help that my account suspended itself out of no where. I went in and that staff were so polite, i talked to Kennedy and she was so amazing and helped me immensely. I am so grateful that the issue was resolved. Thank you so much!”
“The whole team here is top notch! I won't go to any other office, even if a branch opened closer I would still go here. Always attentive to my questions and needs.”
“Stopped in today for a new debit card. Austin helped me out, and they were absolutely amazing. Very nice, beyond helpful and extremely articulate. Highly recommend this branch and Austin in particular for any needs.”
“Been a member for years.Someone stole $300 and when I went in to get a new card they helped me and explained what to do (but also that it could just be automatically fixed-and it was!)Literally a 5 minute fix, all thanks to Sally and her team!”
“Only giving 5 stars so people can read it. I WOULD NOT GO HERE IF YOU'RE FROM THE LGBTQ COMMUNITY. Went up their with my girlfriend, who is transgender, to cash her check. Was told EBT was not a valid form of identification after she realized my significant was a ts. Little did the ignorant teller know we were told by another PNC that it was. I couldn't believe that an African-American woman could be so hateful and persecute someone for being different. Needless to say we've put in a complaint with both the BBB and PNC higher ups. Such bigotry shouldn't be allowed in a professional business.”
“Went to get something notarized with my husband. Didn’t have an appointment (because we didn’t know an appt was required) so we asked to make one and we were accommodated right away. Rachel at this location was awesome!! She’s friendly and helpful and she made the process for us stress free! 10/10 would recommend making an appointment with her!”
“Kristen was so helpful today. I am a non-customer and had a check from my insurance company to cash. She took care of me swiftly with such kindness as well. She was such a lovely bank teller that I had to come here to give my best regards.”
“I came in right before you'll closed and a young lady helped me. She was so nice and was super fast but still professional. Sorry these reviews are so bad but I didn't have that issue. Thank you”
“I went there with a friend, consulted with them about international banking issue and options for personal account. This is a prestigious bank at the heart of downtown Detroit, less crowded than other big banks, with very friendly service. However, the bank card was not ordered by the banker after a pleasant meeting; another banker had to help to order it again, and my friend waited for another week to pick it up.”
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“PNC Bank is an incredibly underrated financial institution that deserves more respect for the exceptional service they provide. Their dedication to helping people is unparalleled, and they have gone above and beyond to assist me with my banking needs.Their customer service is top-notch, and their staff is always willing to assist me with any questions or concerns I have. PNC Bank has a wide range of financial products and services that cater to all kinds of needs, and they are always willing to work with me to find the best solution.Overall, I highly recommend PNC Bank to anyone looking for a reliable and trustworthy bank. They truly care about their customers and will go above and beyond to help them achieve their financial goals. Do not sleep on PNC Bank – they are a true gem in the banking industry!”