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“hello I decided to do a post today I don't do many I am not phone Savvy at all the two fellows in this metro pcs location always, always, help me with my phone...and my service's on a scale 1 to 5 definite A5 now... I don't say that, just say it... I say that to say this, no one is perfect but I beg to differ thank you fellas this is Mis Kim yep I'll see you again next month and as always thank you kindly u guys ? rock”
“Hi Everyone! Had to post a thankful review on Google for these Guys, 1st time customer. Bought a gently used Galaxy S10 from Khalid he helped me buy placing a screen protector on my new phone as a new customer. The price is competitive, but the warranty helps most. Because that in itself helps me know that I can add my phone provider to this phone! Just bought a marketplace phone for $70 and it wasn’t supported by my service. Ughh! Come be a new customer.”
“Wade is ABSOLUTELY the BEST!!! I was dealing with a billing issue for over two months with AT&T for something that was a “system error”. But no worries because Wade was about to handle in under 20 mins what took the company TWO MONTHS! Thanks again Wade! I’m only coming to the Southfield Lathrup store for Wades 5 Star service! (You literally saved this customer! Thank you so much)”
“Great service and super friendly staff. They fixed my phone screen protector for free, which I really appreciated. Definitely coming back and would recommend to anyone needing phone repairs.”
“I thought I had to get a new phone, but then someone recommended I come here and I'm glad I did. They made my phone look brand new. He had it for 20 minutes and fixed my screen perfectly. Highly recommend fixing it here if you want a good quality repair!”
“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”
“DOMINIC is one of a kind. This man went above and beyond the call of duty to help me out. I have NEVER seen anybody or worked with someone that cared abt there customer being satisfied and happy when they left there establishment. This man needs to be cloned. Continue to be GREAT!!!”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Very helpful and they always have a solution to my phone-relared problems. Their prices are reasonable. The staff is always polite and friendly. Shoutout to Rahul Ramesh for his amazing troubleshooting skills.”
“Wonderful customer service from Donte he’s very helpful and professional help assist me get new phones for my children plus accessories help me with the bundle deals also had a nice time while getting my items thanks”
“Hassan is a big boss. Dont go to anyone else. This guy will get you right!!!
Honestly this guy has the most patience, I’ve never seen a salesperson so calm and collective under a stressed environment. He did a great job getting everyone in and out the store in a super timely fashion.
Thanks, Hassan!”
“Great people! Very helpful and fun to work with.
John took my stress level down several notches. My phone had an app that was causing problems. John cleaned it up for me!! He was great. ATT for the win!!”
“Ayden from ATT persists through barriers and was very knowledgeable and helpful in getting my family set up with one new phone and new internet service. And he connected me with First Net for healthcare workers and I get a discount on my plan.”
“I went in because my phone was getting a green and black screen. The store had a great vibe and music, and although there were a lot of people there, each of us was greeted when we came in and offered a seat. Tony came over, assess the situation and did some research. He helped me to file a claim very quickly, and I have a new phone coming tomorrow. It was a very good experience and I would recommend them again.”
“After two FRUSTRATING months of dealing with unresolved phone issues/poor customer service, it was none other than Divine intervention that led me into this AT&T, to the single greatest wireless consultant I’ve ever met, Aayan.
Aayan is nothing short of extraordinary. It is rare to encounter a professional whose expertise, composure, and dedication leave such a lasting impression. This sales associate demonstrated not only an exceptional command of his field but also the rare ability to combine a calm, yet confident demeanor with efficiency AND empathy. After two months of unsuccessful attempts with AT&T, he alone was able to resolve my issue with effortless expertise, precision, and care. His patience, clarity, and genuine kindness transformed a stressful situation into a remarkably positive experience. He was very well informed and walked me through various ATTplans, as well as home WiFi options, and even adding additional lines on my plan, all things I had always regarded as complicated, however, now seemed easy because Aayan was handling it. I can’t believe this nightmare of the ATT runaround IS FINALLY OVER, and I couldn’t be more relieved. On any scale of evaluation, he exceeds the maximum—truly a 12 out of 10. AT&T should regard him as an indispensable asset.”
“I came into Metro PCS I had nothing in my phone my phone was completely dead these people help me save all my contacts retrieve all my pictures you've got to come to this MetroPCS these people they are awesome I would highly recommend you to come into the store they saved my life my contacts my messages everything I had no screen on the old phone they cut me a deal I walked out of here one proud customer you've got to come to the store please come visit these people as a matter of fact I'd like to promote and help expedite business cards.”
“I lost my phone and didn't know what I was going to do. Thankfully I made it to the Verizon store just before closing. Thank you Izal, you saved me from freaking out. Thank you not only for transferring my phone number to another phone but helping with my watch and my tablet. Thank you for EVERYTHING you did and for staying past closing to assure I wasn't left without a phone. You're a true ROCK STAR!”
“Tyler was awesome. I did not start service but he did well in explaining the ins and outs of the phone and the different plans that were in my budget. He was patient and knowledgeable about your products. If I do come to ATT I would like to work with him again. Josh was great too.”
“I had a great experience at this store. Sincerely, the best customer service I’ve been treated with. The main employee who assisted me was Matthew D. He was fantastic and very knowledgeable. He answered all of my questions and made everything very understandable. He has a very infectious, energetic personality and it made the entire experience thoroughly enjoyable. His ability to relate and connect with a customer is truly impressive. Nicole is great too. Go to this location if you want to be treated like family.”
“Hassan and Aaron, the two managers worked together to lower my bill! They were kind, informative and made me laugh while I came in angry about my bill. Thank you so much!”
“We transferred money via cellphone plus and they were very helpful and cooperative and made the transaction as fast and easy as possible. I strongly recommend this place for everyone.”
“We want to thank and each every one of you guys for letting us know how much you appreciate & value our store. We’ll continue to provide the best customer service possible. Thank you all!!”
“My phone the S22 was very broken and I was worried I would have to spend so much money to either get it fixed or to trade it in. The worker at this location, John. Is a god send. He helped me with all of it and I only ended up spending $60 instead of the $288 that I would have to to fix it or if i had gone to a diffrent store. Thank you so much to John and this store. This will be the only one I go to from now on.”
10AM - 11PM
6444 Greenfield Rd, Dearborn
Mobile Phone Accessories
“Works At A Fast Paste, Very Affordable, They Are Definitely Helpful When It Comes To Working With Certain Amounts. Communication is awesome, I’ve been going to them for 2 years and they never disappointed me.”
“I recently switched to Total Wireless, and I'm so glad I did! The service is excellent, and the price is unbeatable. Plus, the customer service is top-notch. Zack was a great help in getting my phone set up and answering all my questions. I highly recommend Total Wireless to anyone looking for an affordable and reliable wireless plan.”
“Justin is the best I wish I could give him more than five stars… best customer service this metro is the best one yet so glad I found this metro.. forever grateful for Justin an all his help! ?”
“The store was amazing Nic, Shay and Mya were amazing helping us and making sure we felt at home especially since we were bringing over so many phones. It was a process, but Nic handled it and made sure everything went smooth and getting us set-up. Shay the Manager and Mya were awesome talking to us while Nic was handling the account all while they were assisting other customers in the store. The best AT&T store I have been in by far. Keep this staff in place as they all had smiles and were very patient. Thank you Shay, Nic and Mya.”
“7/12
Shout out to Joe for giving my partner and I the deal of a lifetime! He's a walking book and was very knowledgeable in everything. Can wait to get our upgrades next year!! I recommend you ask for Joe if you decide to shop at this store ♥️”
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“Jarvis was so helpful and very friendly I went in to upgrade my phone and he was able to find me the best deals I was able to not only upgrade but get a watch and tablet for the same price. If I need anything else I will be going to see him”