Metro by T-Mobile at 2823 E Highland Rd Ste 113 is highly praised for its excellent customer service and helpful staff. Customers appreciate the friendly and polite employees who go above and beyond to assist with phone and carrier changes, often spending significant time ensuring a smooth experience. One customer highlighted how the staff, especially Chase, took almost two hours to help with switching carriers and setting up home internet, all while managing other customers efficiently. The store's team is known for providing a true customer service experience, with owners and staff demonstrating care and transparency, including addressing concerns about equipment costs and store policies. Reviews also mention the knowledgeable staff members, such as Avis and Nicole, who quickly and professionally helped with selecting phones, plans, and navigating different services like Boost Mobile. The store offers a wide range of prepaid plans, including unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Overall, customers feel confident shopping here due to the attentive service, clear communication, and genuine care from the staff.
