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“Stopped in Hartland store, after lunch hour on Thursday, April 9. One employee working the floor, busy with a customer when I entered. I took a seat to play sudoku and couldn't help overhearing that interaction. I didn't catch all the details but I could tell she was going beyond standard service to solve that guy's problem. He went out very pleased. Now my turn...
I had a mystery bill for March, unusually high. It took some time to get into my account since my daughter, on the account but not present, couldn't be reached for security info needed. This employee didn't get upset, nor frustrated, only put her mind to the problem! It took time but she and I figured out what the computer had done and my March bill was finally resolved! I want to give a big shout out and many thanks to KYLEE! YOU ARE A GREAT ASSET TO YOUR STORE!
P.S. I'm not related to Kylee, ? lol.”
“I needed a new phone and Garrett at Verizon was just as professional, helpful, and kind as he could possibly be. He made the entire experience so easy for me (I sometimes have trouble with technology). It was an absolute pleasure to go through this process with his help.”
“We were extremely satisfied with the assistance we got at AT&T. Patiently and carefully we were assisted to our satisfaction at S Lyon east. Great associate service.”
“Chance was extremely helpful on a previous visit. We made sure to visit him again even though it is a 25-30 minute drive from Novi to his location. He handled all our issues in a friendly , professional manner. Would recommend Chance to everyone I know. Additionally I received two texts asking for a review. On the first one I inadvertently pressed 1 thinking it was the best Extremely Satisfied. Unfortunately it was the opposite. I was unable to go back and change my choice. So if you see that review ignore it”
10AM - 7PM
525 N Main St, Milford
Mobile Phones
“I had such a wonderful experience working with Natalie at Verizon! She is truly exceptional at what she does. From the moment I walked in, she was friendly, welcoming, and incredibly helpful.
Natalie is extremely knowledgeable... she really knows her stuff. She was able to answer all of my questions clearly and confidently, and I felt completely taken care of throughout the entire process. What impressed me most was how calm and composed she remained, even while multitasking. While my information was uploading, she seamlessly assisted other customers without ever making me feel overlooked.
On top of being highly intelligent and efficient, Natalie is genuinely sweet and professional. She creates such a positive, stress-free experience. I absolutely love working with her and will continue to seek her out for any of my Verizon needs. She’s a true asset to the team!”
“I didn’t actually go to this store but just wanted to say the commercial I heard on the radio was AI generated, it sounded not great. The weird pauses and whatnot, it was obviously AI. Real people will make it feel more personal”
“Thank you Franky I feel relieved ! The transition was amazing and the extras you offered. Needed a new phone and good prices on plans stop by see Franky what a nice helpful guy.”
“Jen and her associate today were extremely helpful, and genuine and made my day a lot better considering I had to get a new phone. It’s refreshing to just find real people who actually care about their job. I would recommend going in this store to anyone!!”
“The store rep was able to assist me with my phone, there were unknown apps that occurred which I was unaware of and has given me hard time to access my phone. There were random pop-ups, apps that I did not download, random AD videos, it was a nightmare. Thankfully the rep was able to remove all of them. The phone is working as it should again, normal functionality.”
“Preston was helpful in navigating to a newer model iPhone and his knowledge on phones and plan explanations was informative. Great job T-Mobile staff at Pontiac Trail store.”
“I don’t like writing reviews or being asked to do them because most are disingenuous or not helpful, so I’m doing this one on my own accord.
We’ve lived in Milford for 17 years and this store was the only place in town, so we had no choice but to go here. We dealt with it’s unreliable hours, never-the-same employee, ridiculous wait time, and the typical challenges for a family that lacks a lot of tech savvy.
For whatever reason, this store has gone through a remarkable transition and hopefully it remains this way for a long time. Romen runs this store the way you’d want it and it seemed that his partner Colin is cut from the same mold. These guys were super helpful and knowledgeable when it came to our new phone and, more specifically, our entire family plan and account.
Romen was patient with my teenage son and respectful to my concerns with these complex plans. The new phone was not in stock, but we did get sent to our house in a couple days, transferred things at the store; all told, 15 minutes of time total. Thank you for that. There will be more: my 75-year old father-in-law needs some assistance and I am confident Romen (or Colin) will be able to put up with his numerous questions, confusion and will have him leave the store in great order.
Milford needs more business owners/operators like this store. If you want customers, take a page out of the book these guys wrote. Kindness and patience, really simple ingredients.”
“Thank you for helping my parents upgrade their phones, Joe! You went up and above! Thank you for making sure my Mom was able to keep all the pictures of her Grandkids. And, for helping with her apps. You were so kind, patient and made things very easy for us. We'll be back when we're ready for the next upgrade. Highly recommend this Metro PCS store.”
Mobile Phones
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“Just went back yesterday to add my daughter on my plan! Let me just say In advance I'm horrible with names so I'm sorry, but you know who you are! I was having the worst like few weeks, so my spirits we just blah, not sleeping at all, and you we so sweet and so patient! YOU DESERVE A RAISE CAUSE I WAS PAYING $500 FOR PHONES THRU AT&T AND THERE CUSTOMER SERVICE NEVER TOPPED YOU AN I HAD THEM FOR 6 YEARS? again thank you so much wish I could add more stars”