Geek Squad, the technology support service provided by Best Buy, is known for its exceptional customer service. Customers praise the staff's dedication, patience, and expertise in resolving their technical issues. Ben Turgeon, a Geek Squad representative, is commended for his unwavering efforts in recovering lost photos, even when the task took longer than expected. The team is also recognized for their ability to assist customers without prior appointments, although reservations are suggested to manage time efficiently. Joni, another Geek Squad staff member, is highlighted for her personalized attention, clear explanations, and adaptability in catering to the needs of senior customers. Geek Squad's customer-centric approach and the staff's ability to provide a welcoming and efficient experience are highly appreciated by the community.
Ben Turgeon was phenomenal with helping me navigate my tech issues. My photo import got disturbed on my computer and I was worried all my images were lost! Ben tried everything, even when my time went a little over he never gave up and was able to get them back and honestly saved the day!! If I could give more stars I would!
June 2024
They do a good job trying to help customers even when they may not have a reservation. It is suggested to make a reservation to help manage the customers time and Geek Squads time.
January 2021
Leo is a homie. Love that dude He was super nice and helpful and also checked us out and was cool then too. A jack of all trades .
