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“Forgot I needed replacement poles for the ice shanty and ended up there 4 minutes before closing time. A very courteous kind young man helped me find a even better product than what I was thinking and we were out of there only 2 minutes late. ?”
“This location is always clean, well stocked , aisles are clear of clutter but the Best part is the staff. Their associates are very friendly, knowledgeable and so attentive. We are always greeted promptly and with a smile. I have been to other locations and this company does a great job in hiring, training and the standards ate customer focused. Very refreshing as most companies are focused on getting the customer in and out with as little contact as possible. Most companies give less product and hiked prices, its quite sad all the changes which is why it is so nice to find a Great Company that Appreciates their customers and makes feel valued as well as our pets. Great Job as a company from the vision to the execution. You are doing a Fantastic job. We Love shopping at your store. My family, and my children w/their kids all shop with you. Thanks for making it a great experience and I for got to mention the prices are great as well. I hope this review is read at the corporate level and read in a store meeting so they know that their hard work is noticed and appreciated greatly.”
“I love this store!!! And its employees 🫶
Corporate needs to do a better job taking care of them, and customers. I got an offer to get 15% off an in-store purchase of frozen dog food.. the only type of food my dog will eat. Well, I was excited, only to find out I have to BUY ONLINE and pick up IN STORE and this was after I already drove and arrived at the store HAHAHAHA. Corporate is a joke.”
“Chow Hound in Jenison has the friendliest and most helpful employees. The store is always stocked with the best products for my dog. I go there for Stella and Chewy's Meal Mixers which I've had my dog eating over half her life! And if your pup needs a bath? There's no place better to go than here! It's stocked with everything needed to get your dog sparkling clean and smelling nice! 🙂”
“Super helpful staff. Good selection of pet supplies as well as self-service dog wash stations! Very convenient if you pooch just spent some time splashing around in lake Michigan at P.J. Hoffmaster park!”
“My german shepherd doesn't do well with most food, but has been doing so well on K9 Kuisine. He drools heavily at meal time. The subscription and delivery service takes out all the hassle at a reasonable price. They are knowledgeable, friendly, and responsive. Highly recommended!”
“Got all my guinea pigs here- also parker was a goat. He helped me out with fish and was excited about it- give that man a raise asap 👏👏👏”
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“Very friendly gentleman, warm and welcoming. Howard is very knowledgeable about dogs nutrition and recommendations.Support people who care about your pets instead of throwing more money at nestle!”